We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Key Responsibilities:

• Answer incoming calls, emails, and chats in a professional and courteous manner.

• Handle customer inquiries, complaints, billing issues, and service requests efficiently.

• Provide accurate information about products, services, and company policies.

• Follow standard operating procedures and scripts where necessary.

• Escalate unresolved issues to the appropriate department or supervisor.

• Record and update customer interactions in the call center system.

• Meet individual and team performance targets, including call handling time and customer satisfaction metrics.

• Participate in training and coaching sessions to improve service quality.

• Maintain a high level of product knowledge and stay updated with new offerings.
   

Qualifications:

• High school diploma or equivalent; diploma or degree in communication, business, or related field is a plus.

• Fluency in English (spoken and written) is required.

• Previous experience in a contact center or customer service role is preferred.

• Excellent verbal communication and active listening skills.

• Ability to remain calm and professional in high-pressure situations.

• Proficient in using call center software, CRM systems, and basic computer applications.

• Strong multitasking, organizational, and problem-solving abilities.

• Willingness to work flexible shifts, including weekends and holidays if needed.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.