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Sales & Customer Service Representative - Remote – Work from home

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Sales & Customer Service Representative - Remote – Work from home

  • Work from home, Fountain Square, Indianapolis, Indiana, United States, 46201
  • Full Time
  • Panorama

Put the World on Vacation

At Panorama our mission is simple: to put the world on vacation. As the world’s foremost membership travel business and part of Travel + Leisure Co., we bring a broader perspective through our brands, including RCI, the largest vacation exchange company, 7Across, Love Home Swap, the Registry Collection, @Work International, and the Alliance Reservations Network. Together we’re shaping the future of the travel industry as we deliver new vacation possibilities.

RCI is proud to be part of Panorama, one of the world's leading membership travel businesses.  RCI is the global leader in vacation exchange providing our community of 3.7 million members worldwide with quality vacation experiences at more than 4,500 resorts in 100 countries.  

Top Reasons to Work at RCI

  • FREE VACATIONS!!
  • *** MUST RESIDE IN INDIANA
  • Our contact center was recognized by the Indianapolis Star in their “Top Workplaces in Central Indiana” for the 12th straight year!  Click here to read the article.   Also, check us out on Facebook and Instagram to experience our culture and see what’s going on at #WORK4RCI
  • Remote/Work from home opportunity
  • Base Rate of $15.40 per/hr. with additional opportunities for incentives - the average first year compensation is $16.60/hour
  • Medical/Dental/Vision Insurance available within 30 days
  • WISH Day – 8 hours paid to volunteer at a local charity
  • Generous paid time off (including eleven paid holidays per year)
  • 401K with $1 for $1 company match
  • Employee stock purchase program
  • Tuition & certification reimbursement programs
  • Numerous learning and advancement opportunities
  • Casual attire…  including shorts / hat days
  • Did we mention FREE VACATIONS?

What can you expect as an RCI Travel Guide?

  • Our Travel Guides speak to RCI members and assist them in booking all aspects of travel (i.e. flight, hotel, car, etc.) while selling vacation products and services
  • Training schedule: 6 weeks comprehensive training program designed to make you successful - Monday - Friday, 10:00 a.m.- 6:00 p.m.
  • After training schedule: Starting the 7th week you will be assigned 8 hour shifts starting between 12:30 p.m. and 2:30 p.m. throughout the week and one weekend day is required with a schedule of 11:30 a.m. – 8 p.m.
  • Additional earning opportunities include monthly contests, shift differentials, and recognition programs

What are we looking for?

  • High School Diploma or GED required
  • Strong interpersonal and customer service skills
  • Previous call center and sales experience is preferred but not required
  • Highly motivated and strong desire to achieve individual and team goals
  • Must be reliable and coachable with a desire to learn
  • Must have strong communication and problem solving skills
  • Intermediate computer skills including internet navigation ability is a must
  • Pre-employment background check required

What is required for me to work from home?

  • Quiet workplace free of distractions
  • High speed DSL or Cable internet only (satellite internet not compatible) with download speed of 15mbps, upload speed 1.75mbps, pings less than 100ms
  • Must be able to hardwire computer directly to router
  • Homeowners or renters insurance for the work environment

Be one step closer to joining the RCI family by completing our online application TODAY!  We look forward to hearing from you soon!

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-37249

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