Put the World on Vacation
At Travel + Leisure Co. our mission is simple: to put the world on vacation. We turn vacation inspiration into exceptional travel experiences through nearly 20 of the world’s leading travel brands under Wyndham Destinations, Panorama, and Travel + Leisure Co. Together we’re shaping the future of the travel industry by creating new possibilities for vacationers. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business.
POSITION REPORTS TO:
POSITIONS REPORTING TO THIS POSITION:
IT Service Desk Supervisor
IT Service Desk team Leader
IT Service Desk team members
IT Network Engineers
IT Senior Director
All Wyndham VRAP staff with IT issues or queries (End User Support – special focus on Japanese staff)
To actively contribute to the company vision of making holiday dreams come true by providing support, as part of the Service Desk to our staff and perform tasks assigned from the Service Desk to meet the needs of all business units and ensuring excellence in client satisfaction and resolution. To provide phone support on the Service Desk to our staff and working on assigned tickets (incidents/requests) and remote desktop support which includes RDP, MS Teams business tools used to remotely assist staff with support enquiries.
A positive “can do” attitude with “count on me” service is very important. Service Desk Engineers need to be able to work alone and in a team.
Responsible for providing technical support to our corporate and remote locations for computers, peripherals and applications and assist cross functional teams with the maintenance and testing of infrastructure components to include but not limited to servers, network equipment and PBX systems.
This role will work with an international Service Desk Team but be the only engineer in Japan. Support of Japanese based staff is the primary responsibility but regional support of staff across Asia Pacific region is also included.
PRINCIPAL RESPONSIBILITIES: (Include but not limited to:)
KEY POSITION CRITERIA:
A Place for Everyone
Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to email@example.com, including the title and the location of the position for which you are applying.
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