Put the World on Vacation

At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.

Position Description

As a Business Operations Supervisor for Wyndham Destinations this person will be responsible for delivering quality support for our Sales and Marketing processes. This person not only provides exceptional support to all guests and business partners, but also ensures that same level of service is met by their team. This person is responsible for the implementation and adherence to operational processes and procedures, protection of company assets, deployment of new initiatives, and cultivating partnerships with all teams onsite. As part of the Business Operations team, this individual helps support the steps to put the world on vacation and make memories of a lifetime!

You will be responsible to:

• Deliver exceptional and consistent customer service to our guests, business partners, and team

• Implement new processes to improve customer service

• Protect data when interacting with our guests to ensure they receive the best experience with us

• Protect and audit company assets by consistently adhering to our policies and procedures

• Ensure your team is up to date on all operational procedures that govern our business

• Lead and/or coordinate the training of new hires and new business initiatives

• Design and execute daily, weekly, monthly, or quarterly reporting needs while identifying business trends

• Consistently leverage your resources (your team, leadership, procedural guides, etc.) to provide quick support to questions as they arise and escalate appropriately to leadership

• Help guide your team members to build their personal brands and demonstrate how they can successfully leverage their resources

You will partner with:

• Sales and Marketing teams

• Human Resources

• Resort Operations

Examples of projects you will work on:

• Help design reporting that provides critical data insights to make business decisions

• Create development plans for your team members to help elevate their performance

Requirements:

• Proficient in Microsoft Suite

• Availability to support business throughout weekends and holidays

• Experience delivering outstanding customer service

• Experience leading teams or influencing others preferred (not required)

In Summary:

You should be an individual that enjoys working in a fast-paced environment, interacting with guests and business partners, and being part of a highly engaged team.  You should be a communicative, reliable, organized person who is not afraid of learning new processes and embraces change.

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.