We Put the World on Vacation

At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Wyndham Destinations is the world's largest vacation ownership company with an impressive list of world-renowned destinations.  We've grown and excelled by remaining true to our corporate values of integrity, accountability and exceptional customer service.  It is the strong values and “Count On Me!” Service promise of being respectful, being responsive and delivering great experiences exhibited by our team that continues to set us apart from the rest.

Summary

A Business Operations Manager is responsible for directing and coordinating the daily operation of tour reception, gifting and contracts departments including staffing and scheduling and ensuring that standard operating procedures are developed and followed to support consistent handling of tour flow and premium allocation operation.  Must maintain effective, open communication with other departments to promote the Company's goal of being responsive, respectful and delivering a great experience.

Specific duties include but are not limited to:

• Hire, train and supervise administrative staff and provide on-going training to better support the Sales and Marketing teams.

·         Properly and professionally responding to customer service needs including: telephone and face-to-face etiquette for greeting customers, guests and employees. 

·         Ensuring that potentially delicate situations are handled and/or escalated efficiently and professionally.

·         Ensuring that staff is properly dressed in designated uniforms and presenting a professional, neat and clean appearance at all times.

·         Correct data entry and validation of tour reception Journey, EPNY reports/manifest and gifting manifest, PRIME and Ultra reports.

·         Preparation of tour sheets for Sales Representatives and gifting vouchers for guests.

·         Assigning tours accurately to each representative and maintaining sales rotation in accordance with standard procedures.

·         Entering all tour and non-tour information, to include survey information, into the EPNY System.

·         Accurate validation and recording of guest information/ Tour and Count on Me surveys.

·         Ensuring that all information (proprietary, guest, applicant, etc.) is maintained with the highest level of confidentiality.

·         Implement, enforce, maintain, and review all site internal controls to reduce misuse or abuse of inventory items and/or cash. 

·         Ensuring that ALL WynD Cash and Cash Equivalency Policies for premiums are adhered to at all times by all direct reports.

·         Tracking inventory and performing physical inventory counts on a continuous basis.

·         Maintaining courtesy coffee and refreshment services for guests in a sanitary manner.

·         Filing and securing all documents per policy and procedures.

·         Ensuring that employment applications, mail (incoming and outgoing), etc. are processed quickly and correctly.

·         Assist with reviewing and/or supervision of efficient and accurate processing of contracts in a timely manner as it relates to Contract Standards.

·         Assist with review of Commission payroll to ensure correct payments are being made in accordance with approved commission pay plans assigned to each commissioned employee;  send corrections as needed to Corporate Commission Department

·         Assist in entering and monitoring staff hours, PTO and Vacation hours in the payroll system, to include sales representative hours.

·         Assist in the preparation and review of all contractual documents for accuracy, to assure all contract documents comply with company policies and procedures.

·         Assist to maintain and supervise the cleanliness and repairs of the Sales Office on a regular basis.

·         Act in an advisory position to Sales Managers and Sales Representatives to ensure compliance of Company Policy and procedures.

·         Assist Marketing Manager to provide support for Marketing efforts, including but not limited to Owner Education and tour generation programs.

·         Order supplies, collateral, guest supplies, refreshments and vendor accounts to facilitate Sales office activities in accordance to the Site's Budget.

·         Assist with the review of monthly accounts payable reports and invoices.

·         Assist to convey all corporate memoranda's and messages to Management team and staff.

·         Performing other duties as assigned.

Qualifications:

Minimum of two (2) years of Sales Administration Experience, preferably in the Timeshare Industry

Minimum of 2 years Supervisory/Management experience

Two to Three years experience in accounting/budgeting

Two years experience in accounts payable/receivable;  basic accounting principles

Must be proficient in Word and Excel programs

Excellent communication skills being tactful and able to interact pleasantly when dealing with internal/external customers

Must be able to work independently; Capable of focusing with interruptions; Must be able to adapt to changes quickly employees at all levels within the organization

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program
• Employee Assistance Program
• Pet Insurance

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.