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Application Support Administrator (100% Remote / Work From Home)

Application Support Administrator (100% Remote / Work From Home)

  • Work from home, Orlando, Florida, United States, 32821
  • IT - Systems
  • Full Time

We Put the World on Vacation

At Travel + Leisure Co., our mission is simple: to put the world on vacation. With a focus on vacation ownership, travel memberships, and exchange programs, we’re shaping the future of leisure travel by creating new possibilities for vacationers. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

The Application Support Administrator position is responsible for participation in production software deployments, upgrades, capacity planning, backup strategies, and software/hardware integration planning and execution. This includes maintenance, enhancements, upgrades and tuning across multiple functional environments.   The candidate will also serve as level 1 and/or 2 support for incidents.

How You'll Shine

  • Responsible for infrastructure/systems and applications support that maintains the operational integrity of systems/technologies for loan and dues servicing platforms on a 24x7 basis.   Perform daily tasks within the scope of the role including but not limited to, health checks, routine maintenance, review patch/maintenance levels on operating systems, update and create documentation and proactively support the infrastructure in production and non-production environments.  This position also interfaces with 3rd party Managed Services, as well as in-house IT to support WVR NA’s revenue generating systems, specifically for problem, incident and change management.

  • Provide level 1 & 2 problem and incident response support, data analysis and system analysis for the enterprise production and non-production environments of OFSLL/Paymentus/Blueworx. This includes on-call support activities and weekend/after hours as required, providing supporting data, follow-up on incident resolution, etc.

  • Engage with internal business customers as well as external business partners in solution development scenarios in line with corporate standards and practices.

  • Automate/enhance business processes using available OFSLL interfaces, including:

  • Creating BI Publisher data extracts Creating OFSLL file upload batch jobs Creating JSON requests and/or request templates

  • Advises management in planning for the implementation of products, including research, testing, training, and product implementation

  • Assists in developing Processes, Standards, and Guidelines

What You'll Bring

Education

  • Bachelor’s degree in relevant discipline or mix of education and experience

Knowledge and skills

  • Minimum of 3+ years of Software Development Experience

  • Oracle Cloud Experience (preferred)

Technical Skills

  • JSON/REST web services

  • SQL and Oracle databases

  • Oracle BI Publisher

  • Scripting languages – (Perl, VB script, etc.)

  • File editing tools – (Notepad++, Textpad, etc.)

  • SSH and SFTP tools – (Putty, OpenSSH, etc.)

  • OFSLL system knowledge:

    • Familiarity with OFSLL functionality

    • Familiarity with data model – loans, lines, transactions

    • Familiarity with OFSLL file interfaces/file uploads

    • Familiarity with OFSLL rest api interfaces

Job Experience

  • Minimum 3-5 years experience in the field

Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

How You'll Be Rewarded

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

  • Medical
  • Dental
  • Vision
  • Spending accounts
  • Life and accident coverage
  • Disability
  • Voluntary income protection benefits
  • Wellness program
  • Employee Assistance Program
  • Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
  • 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
  • Legal and identify theft

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.

Job Requisition: R-56037

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