Bell Person Driver $12/hour + tips - PM Shift

Bell Person Driver 
The Driver will operate the company vehicle and/or golf cart safely and efficiently. The primary purpose of this position is to safely transport owners and guest around the resort upon request. This position will promote Resort Standards and effectively provide services personally or refer requests to the appropriate department manager as needed to exceed guest expectations. 

Bell Person / Driver - Essential Job Functions 

Responsibilities include, but are not limited to: 

• Greet guests and operate a company passenger vehicle/golf cart safely and efficiently:  

• Responsible for following vehicle safety guidelines, responds to requests from management for unscheduled pick-ups or drop-offs off property. Assists owners and guests in boarding and exiting vehicle/golf cart. Loads and unloads luggage, packages and other items. Transmits and receives over two-way radio system. Reports deficiencies and accidents or other safety situations to management. Performs daily vehicle inspections of exterior and interior of vehicle/golf cart at beginning of each shift. Responsible for ensuring inside and outside of vehicle are properly cleaned and fueled/charged on an ongoing basis. Keeps interior of vehicle and inspection logs neat and orderly. Learns and provides owners and guests with appropriate information regarding the resort activities and (60% time) 

• Maintain positive customer and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. (15% time) 

• Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures. (10% time) 

• Build a “Hospitality with HEART” Culture: Continuously exhibit the company’s Hospitality with HEART philosophy; treating everyone like family, delivering our purpose owning our impact, considering others in every interaction, succeeding together (10% time) 

Minimum Requirements and Qualifications 

a) Education 

• High School diploma or equivalent 

• Must have a valid DL in the state you are applying with a proven clean driving record 

• Driving experience in all types of passenger vehicles  

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b) Training requirements 

• N/A 

c) Knowledge and skills 

• Excellent communication skills. 

• Acquires job skills and learns company policies and procedures to complete routine tasks 

• Ability to read and comprehend routine instructions, short correspondence and memos 

• Ability to give high priority to customer service 

• Ability to solve problems with a minimum of guidance 

• Ability to read, write and understand English 

• Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff 

• Ability to multi-task and work in a fast paced environment 

• Must be people oriented and able to work independently or with others as needed 

d) Technical Skills 

• N/A 

e) Job experience 

• 1 year driving experience 

Unless there is a legal requirement, experience will be accepted for the education requirement.