The Reservations Consultant promotes the success of our $150MM rental agency by ensuring the timely and accurate capture of reservations, processing of financial transactions, agency processing, transmittal of reservations, relocations and problem resolution support. Maintain and enhance the brand reputation by personally addressing and resolving customer service issues with customers, resorts and vendors. Responsibilities also include displaying and executing the Hospitality with Heart behaviors of a Travel + Leisure Co. employee. This role is work from home from Orlando, Florida.
How You'll Shine
Reservation Processing Activities
New vendor reservations pulled from extranets and input into iHotelier
Monitor team email inbox for new reservations
Reservations from daily iHotelier file are uploaded in a timely manner
Reservations charged where automatic payment processing did not occur
Cancelations and modifications processes and documented in daily file
Refunds processed and documented daily
Customer service and resolution for escalated issues
Work directly with customers, resorts staff, call center staff, vendors to investigate and negotiate resolutions for referred customer service issues
Monitor team 800 phone line for incoming customer service, customer service certificate reservations, and third-party reservations support
Administer Payment Issues
Process reservation denials and cancellations for reservations booked via third parties where the credit card payment was declined, contacting guest or the third party as appropriate
Provide support to resort staff and customers in case payment information questions are raised
What You'll Bring
High School Diploma
Able to work any shifts Mon-Sun between 8am - 12am
Must be available for 3 weeks in-person training in Orlando, FL
Position will be home based upon completion of training
Demonstrated ability to work under pressure
Possesses good written and oral communication skills
Ability to multitask and to work in multiple computer systems
Familiarity with accessing, navigating and filling out forms online
Moderate proficiency using Microsoft Excel, Microsoft Word
One year travel/tourism/vacation ownership industry customer service experience or equivalent customer service-oriented industry
Unless there is a legal requirement, experience will be accepted for the education requirement.
How You'll Be Rewarded
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.
By clicking ‘I agree’, I agree to be contacted about careers at Travel + Leisure Co. and its business lines through mobile text, emails, and phone calls. By continuing I agree to the Applicant Privacy Notice.
Thank you for your interest please submit your application on the next page.
Enter your details and we'll keep you informed of future career adventures with Travel + Leisure Co.
Career adventures coming your way!