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Account Servicing Specialist

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Account Servicing Specialist

  • Central Location, Las Vegas, Nevada, United States, 89169
  • Credit and Collections
  • Full Time
  • Wyndham Destinations

Put the World on Vacation

At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.

Wyndham Destinations is seeking an Account Servicing Specialist in Las Vegas. This is a hybrid position, 3 days in the office / 2 days from home.

The Account Servicing Specialist will coordinate high volume transaction processes and activities across multiple programs for Fixed Week, CWP, WorldMark, and Shell for approximately 1.2M owners. This position will support various back end related functions such as, but not limited to, credit bureau reporting, rescissions, cancellations, contract processing, payment processing and research in accordance with departmental service levels and in support of WVO and WCF strategic objectives. The duties performed by this individual are highly visible, supporting $3 billion in loans, affecting cash flow for the company and impacting the overall customer experience.

Responsibilities

  • Supports leadership and associates to achieve the completion of daily processes by collaborating on process related questions and to validate dashboard metrics.

  • Provides account and ownership information.

  • Updates systems of record; corresponds with owners and business partners.

  • Maintains quality service by monitoring standards; advising supervisor of potential problems.

  • Protects organization's value by keeping information confidential in accordance with WVO PCI and PII guidelines.

Requirements

Education

  • High School Diploma or equivalent degree

  • Some college preferred

Knowledge and skills

  • Time management, problem solving, decision-making and ability to support changing priorities

  • Able to meet deadlines and maintain poise under pressure

  • Excellent organization skills and attention to detail

  • Team player with a positive, professional attitude

  • Ability to interact with all levels of management

  • Excellent written and verbal communication skills

  • Analytical mindset

  • Ability to work in a fast paced environment while handling multiple responsibilities

Technical Skills

  • Proficient in Excel

  • Proficient in MS Word, Outlook, Adobe and Web based programs

Job experience

  • 2+ years experience in billing or payment processing / finance or customer service related field

  • Experience in the travel or hospitality industry a plus

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-46348

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