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Japanese Speaking Member Services Consultant-1

Japanese Speaking Member Services Consultant-1

  • 2F-1 Business Center 9, Philexcel Business Park, Clark Freeport Zone, Pampanga, Philippines, 2023
  • Customer Service - General
  • Full Time

We Put the World on Vacation

At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

PRINCIPAL RESPONSIBILITIES: (Include but not limited to:)

  • Responding to inbound member enquiries with confidence and enthusiasm leading to a positive resolution.
  • Maximising conversion of incoming calls into confirmed bookings by proactively offering  the most appropriate holiday solution.
  • Providing professional and compliant advice to member enquiries and actively promoting additional services and programs including, but not limited to, Member Education, Wyndham Rewards, Member Enhancements and exchange partners
  • Managing time effectively to contribute to the achievement of department Service Levels and maximizing potential of productivity.
  • Working both individually and as part of the Member Services team towards achieving weekly and/or monthly targets.
  • Maintaining the appropriate administration relating to accommodation enquiries.
  • Assisting Club Wyndham and affiliated resorts with arrival information and facilitating guest enquiries.
  • Taking responsibility for the accuracy of Member reservations activity and responsibility for the collection of monies due and refunds.
  • Taking ownership to resolve member complaints and overcome objections through strong conflict resolution skills
  • Responding to all forms of written member correspondence in a prompt and professional manner.
  • Actively participating in group meetings and training.
  • Participating in cross-training to assist in other departmental roles including inventory, allocations, sales and exchanges.
  • Other duties as assigned by the senior leadership team
  • Adhere to all policies and procedures relating to Workplace Health and Safety ensuring the safety of yourself and all other people who may be effected by your conduct in the workplace.
  • Display service with HEART! to all internal and external parties. 
  • Display innovation through inspiring, creating and improving processes and products. 
  • Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.
  • Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible. 

KEY POSITION CRITERIA:

  • Proven delivery of outstanding customer service and displays willingness to go ‘above and beyond’ for colleagues and members.
  • Evidence of high level communication skills in all aspects.
  • Maintining a high level of attention to detail and ability to follow processes correctly.
  • Displays enthusiasm to maximize reservations and ability to identify the opportunity to offer additional products.
  • Demonstrates experience in efficiently using travel or accommodation reservation systems. 
  • Illustrates thorough product knowledge on all WorldMark and affiliated resorts and hotels.
  • Ability to prioritise workload and manage your time to achieve expected high level of productivity.
  • Intermediate knowledge of Microsoft Office programs, including Access, Excel, Word & Outlook.  Preferred minimum typing speed of 65 wpm. 
  • Displays a positive demeanour and ability to work under pressure.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.

Job Requisition: R-55930

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