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Operations Associate- WorldMark The Lake House

Operations Associate- WorldMark The Lake House

  • 402 W Manson Hwy, Chelan, Washington, United States, 98816
  • Resort Operations - General
  • Full Time

We Put the World on Vacation

At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

The Multi-Functional Resort Associate is a cross-functional position that is responsible for two or more functions within various daily resort operations. This position ensures that all owners, guests and associates receive our Hospitality with Heart service.  

Essential Job Responsibilities

Performs at least two resort functions on a regular basis. The following functions are the most common, but are not an exhaustive list of functions that may be performed by this role:

  • Guest Services
    • Performs daily Guest Services functions such as guest check-in and check–out, answering phones, completion of shift check-list, and posting charges for copies, laundry, food & beverage, and convenience store outlets etc.
    • Make, confirm and cancel reservations for guests. Answer a variety of questions for guests pertaining to their reservations. 
    • Responds courteously, efficiently and professionally to guest service requests. Directs owner and guest requests to the correct department.
    • Performs light administrative duties such as sending e-mail correspondence, use of office equipment, posting in Teams, and use of Microsoft Office.

  • Housekeeping/Common Area
    • Cleans resort units to include sleeping quarters, kitchens, bathrooms and living rooms
    • Maintains and adheres to housekeeping detail standards. Cleans, vacuums, dusts, and sanitizes bathrooms, kitchens, and lobbies.  Makes beds.  Replenishes supplies, such as kitchenware and toiletries.  Sorts, counts, folds, mark, or carries linens.  
    • Inspects resort units, ensuring they are clean, functional, and sanitized for owners and guests
    • Report status of assignments and communicate readiness of units to Guest Services using property management system.
    • Records, delegates and monitors Housekeeping and Maintenance activity using HotSOS or manual tracking.
    • Maintains resort interior by dusting and polishing furniture, counters,  mirrors, fixtures; washing floors, windows, counters, walls, and woodwork; sweeping, scrubbing and mopping floors; cleaning and vacuuming carpets; re-supplying restrooms and locker rooms with necessary paper products.
    • Removes trash and maintains interior appearance by picking up debris, emptying containers, transporting materials to disposal area; recycling materials. Observe precautions required to protect hotel and guest property, and report damage, theft, and found articles to supervisors.

  • Maintenance
    • Performs general facility maintenance under minimum supervision in a manner which ensures the preservation of optimum quality and efficient production. 
    • Performs service requests and repairs as directed.  Perform maintenance work for make-ready units as directed. 
    • Performs Room Preventative Maintenance process as outlined in the Maintenance Departmental Operating Procedures to include a detailed and in depth inspection of all aspects of the guest room/unit
    • Performs basic to advanced repairs on deficiencies found in the interior of the unit to bring the unit back to “like new” condition
    • Completes all necessary work orders and customer requests by applying basic knowledge of repair and replacement of general fixtures.   General repair may include: doors, windows, walls, flooring, ceilings, furniture, cabinetry, basic electrical, basic plumbing and basic appliance repair. 

Travel Requirements

None.

Minimum Requirements and Qualifications

Education

  • None required

Training requirements

  • None required

Knowledge and skills

  • Organizational Skills.
  • Excellent communication skills.
  • Acquires job skills and learns company policies and procedures to complete routine tasks.
  • Ability to read and comprehend routine instructions, short correspondence and memos.
  • Ability to give high priority to customer service.
  • Ability to solve problems with a minimum of supervision.
  • Ability to read, write and understand English.
  • Basic office skills helpful including basic math, proper cash handling procedures.
  • Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff.
  • Ability to multi-task and work in a fast paced environment.
  • Must be people oriented and able to work independently or with others as needed.
  • Must be detail oriented.

Technical Skills

  • Basic computer skills
  • Ability to use basic office equipment including Fax, copier, printers
  • Microsoft Office: Word, excel, outlook
  • Key systems

Job experience

  • No previous experience is required.

How You'll Be Rewarded

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

  • Medical
  • Dental
  • Vision
  • Spending accounts
  • Life and accident coverage
  • Disability
  • Voluntary income protection benefits
  • Wellness program
  • Employee Assistance Program
  • Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
  • 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
  • Legal and identify theft

Compensation

The hourly rate for this role is $16.00.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.

Job Requisition: R-57643

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