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Junior Infrastructure Engineer

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Junior Infrastructure Engineer

  • 2F-1 Business Center 9, Philexcel Business Park, Clark Freeport Zone, Pampanga, Philippines, 2023
  • IT - General
  • Full Time
  • Travel + Leisure Co.

Put the World on Vacation

At Travel + Leisure Co. our mission is simple: to put the world on vacation. We turn vacation inspiration into exceptional travel experiences through nearly 20 of the world’s leading travel brands under Wyndham Destinations, Panorama, and Travel + Leisure Co. Together we’re shaping the future of the travel industry by creating new possibilities for vacationers. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business. 

PRIMARY OBJECTIVES:

To assist in maintaining highly available, reliable, functional and compliant IT infrastructure systems to all departments and resorts, providing them the platform to operate as productively and efficiently as possible. Achieving this with exceptional service directly contributes to the company’s objective of seamless service.

PRINCIPAL RESPONSIBILITIES: (Include but not limited to:)

  • Provide high quality incident and request resolution for all assigned work, within approved Service Levels
  • Proactively monitor support queues for unassigned tickets within your skillset, and complete them
  • Escalation point for support tickets that are not able to be completed by Service Desk Engineers
  • Provide timely response, and resolution where possible, to system alerts received through mediums such as monitoring tools, email alerts, phone calls, etc
  • Perform routine operational duties (daily, weekly etc) that contribute to overall reliability of IT systems, such as:
    • Backup job review and corrective action
    • Server and application status and log review
    • Data Center maintenance and cleanliness
    • Data Management
  • Provide after hours support in accordance with the On Call roster
  • Ensure all systems are running at appropriate version, service pack and security levels
  • Assist with new site setups, and perform site visits as required
  • Provide high quality communication in relation to planned or unplanned system outages
  • Create and maintain a high standard of documentation
  • Assist other Infrastructure Engineers with the setup and preparation of hardware, operating systems and applications for new systems and test environments
  • Adhere to all policies and procedures relating to Workplace Health and Safety, ensuring the safety of yourself and all other people who may be effected by your conduct in the workplace
  • Demonstrate innovation by identifying and potentially implementing improvements in areas of technology and process

KEY POSITION CRITERIA:

  • Core values, competencies and process skills:
    • Follow a risk based approach when performing administration for any systems, avoiding high risk actions despite having the level of access to do so
    • Strictly follow Change Management processes at all times, and verifying with IT Infrastructure Engineers or Management before executing any Changes
    • Provide exceptional service to all internal and external parties
    • Demonstrate integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise
    • At all times showing respect for others, along with absolute dedication and loyalty to the team
    • Ability to negotiate and resolve conflicts
    • A hands-on, problem-solving, “will-do” attitude
    • Strong time management and planning skills

  • Technical criteria – entry level administration level required:
    • Dell & HP server and workstation hardware Citrix Metaframe
    • VMWare VSphere and ESXi experience over multiple versions
    • Server OS support and troubleshooting
    • Endpoint OS management and in depth troubleshooting
    • Avamar Backup management backups/restores
    • In depth understanding of AD, DNS, DHCP, GPO Management
    • O365/Hybrid Management
    • Hotel Property Management Systems Support

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-43739

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