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Country Director of Operations, Japan

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Country Director of Operations, Japan

  • 九段北, Chiyoda-Ku, Tokyo, Japan, 102-0073
  • Full Time
  • Wyndham Destinations

Put the World on Vacation

At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.

POSITION REPORTS TO:

Senior Vice President, Operations

POSITIONS REPORTING TO THIS POSITION:

Wyndham Destinations Japan (WDJ) Leadership Team

KEY RELATIONSHIPS:

  • Wyndham Destinations Senior Leadership Team (Executive)

  • Wyndham Destinations Japan Leadership Team

  • Wyndham Destinations Asia Pacific Key Leadership Team

  • Japan Hotel/Resort Managers

  • WDI BCP Leadership and Crisis Management teams

  • Affiliate Stakeholders across Wyndham Destination globally (as the role may interact with)

  • Local Advisors (Lawyers, Audit etc.)

PRIMARY OBJECTIVES:

At Wyndham Destinations, our vision is to put the world on vacation, In your positon as the Japan Director of Operations, you will be accountable to drive business strategy locally and support business development to expand Wyndham Destinations footprint in Japan. You are also responsible for ensuring the smooth operations of country corporate office in Tokyo and hotels/resorts in Japan. Providing operational leadership, management, site policies and procedures and supporting the business support teams located in the Japan offices that support the ongoing expansion and development within the region, while engraining our Wyndham values across the country.

Our Values are the HEART of Wyndham Destinations, the beliefs of our global team that define what we recognize as important, meaningful and right:

Hospitality – treating everyone like family 

Engagement – delivering our promise

Accountability – owning our impact

Respect – considering others in every interaction

Teamwork – succeeding together

You are responsible and accountable for the overall success and operational management of Wyndham Destinations Japan (WDJ). Going forward this individual will have a high level of influence over all facets of the business, particularly with regard to development, operating procedures and infrastructure. This position is required to work closely with all other support functions such as S&M, HR, Finance/IT, Legal as well as Development and Customer Experience.

PRINCIPAL RESPONSIBILITIES: (Include but not limited to:)

Leadership Responsibility

  • Provide exceptional and effective leadership to ensure the vision, mission and core values of the organization. are put into practice by all associates.

  • Drive achievement of financial, operating and strategic goals of WDJ.

  • Deliver, monitor and evaluate WDJ’s strategic and operational plans.

  • Work closely with the Wyndham Destinations Executive Leadership Team (ELT) to integrate WDJ within the broader strategic and cultural environment of Wyndham Destinations Asia Pacific.

  • Display innovation  through  inspiring, creating  and improving processes and  products.

  • Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.

  • Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible.

  • Collaborates with other local and domestic colleagues to develop and implement consistent initiatives and best practices.

Strategy and Business Management

  • Develop and execute the company’s business strategies in order to attain business growth and financial targets.

  • Oversee fiscal responsibilities such as budgeting, reporting and financial audit.

  • Conduct and monitor, in partnership with the ELT organizational strategic planning.

  • Maintain financial integrity and viability to ensure growth.

  • Participate in ELT strategic activities and common meetings pertaining to the strategic direction of WDJ.

  • Maximizes revenue opportunities, creates innovative income streams and effectively monitors cost containment options.

  • Fosters positive relationships and maintains a harmonious environment at the properties for Owners, Guests, partners, property’s teams and team members.

  • Plans, implements and monitors property operations financial plans.

  • Actively promotes excellence in service delivery, performance improvement, and innovation in guest relations.

  • Prepare and present information for the ELT as may be required. 

  • Meet all corporate governance requirements including compliance and support of corporate policies as they may relate to risk management, financial reporting, work health and safety and legislative/legal corporate governance requirements.

  • Other projects and duties as may be directed

Risk Management

  • Ensure that all reasonable directions given with regards to concerning health and safety are followed, to not willfully place at risk the health and safety of yourself or any person in the workplace.

  • Work closely with Asia Pacific BCP Manager to ensure suitable BCP plans are in place in the event of an emergency and are tested and ready to implement with a little disruption to business operations as possible.

KEY PERFORMANCE INDICATORS

  • Financial and operational performance (against targets).

  • Active and positive contribution to the overall Executive Leadership Team.

Further KPI’s will be developed in conjunction with the President & Managing Director, International Operations and/or his designate.

KEY POSITION CRITERIA:

  • Have experience as General/Country Manager in Japan

  • Proven track record of cultivating business acumen and in depth knowledge of diverse business functions & operating principles

  • Qualification in Business Administration/Management is advantageous

  • Fully understand the external competitive landscape coming up with strategies for expansion, growth and driving customer acquisition.

  • Exceptional communication skills and demonstrated ability to implement change and develop, and maintain a strong culture across a multifunction multi discipline operation.

  • Ability to efficiently multi-task which includes excellent organizational and time management skills

  • Excellent written and verbal communication skills with fluency in Japanese and English

  • Strong knowledge of numbers and a strong level financial analysis skills

  • Excellent people manager, open to direction and a collaborative work style and commitment to get the job done

  • Ability to challenge and debate issues of importance to the organization.

  • Ability to look at situations from several points of view

  • Persuasive with details and facts

  • Delegate responsibilities effectively

  • Confident, flexible with the ability to work in a fast paced and changing environment

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-37470

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