Put the World on Vacation
At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.
How You’ll Shine:
The Valet Associate will properly greet all guests by welcoming them to the Resort. The primary purpose of this position is to safely park and/or retrieve owner and guest vehicles. This position will promote Resort Standards and effectively provide services personally or refer requests to the appropriate department manager as needed to exceed guest expectations. Responsible for the safety of owner and guest vehicles.
How You'll Make an Impact:
Greet guests and safely park and/or retrieve owner and guest vehicles. Responsible for safety of guests, vehicles, and keys. Answer questions pertaining to amenities, services, policies, attractions, dining, entertainment, directions etc. Coordinate transportation needs for owners and guests. Keep main entrance, lobby and porte-cochere clean and free of trash or other debris. Assist guests with luggage. Maintain luggage carts to ensure they are in working order.
Maintain positive customer and associate relationships. Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments.
Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures.
How You’ll Be Rewarded:
Medical, Dental, and Vision Insurance within 30 days of hire.
Flexible work schedule options – full, part time, year round and seasonal positions available.
Discounted hotel & resort stays PLUS additional travel perks on airfare, car rental, and activities.
Generous paid time off including holiday, vacation, and sick time accruals – accrue up to 29 days annually.
Tuition Reimbursement up to $6,000 per year.
401K Retirement Savings with company match up to 6%.
Health & wellness programs including Health Coaches and incentives.
Flexible spending accounts for health and dependent care.
Various cultural diversity programs and Diversity Resource Groups (DRGs).
Wish Day – 8 hours paid for volunteering for a local organization or charity.
Numerous growth and developmental opportunities.
A role with purpose - to ensure our guests experience the vacation of their dreams!
What You’ll Bring:
Must have a valid driver’s license in the state you are applying with a proven clean driving record.
Driving experience in all types of passenger vehicles including manual shift.
Excellent communication skills.
Ability to read and comprehend routine instructions, short correspondence and memos in English.
Ability to give high priority to customer service.
Ability to solve problems with minimal guidance.
Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff.
Ability to multi-task and work in a fast paced environment.
Must be people oriented and able to work independently or with others as needed.
Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard.
A Place for Everyone
Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to firstname.lastname@example.org, including the title and the location of the position for which you are applying.
Thank you for your interest please submit your application on the next page.