Put the World on Vacation
At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.
The Associate Service Cloud Administrator is primarily responsible for the post-deployment operational support, administration and performance tracking for RCI’s instance of Service Cloud. The Associate Service Cloud administrator will work alongside their fellow Associate Service Cloud Admins as well as the Salesforce Service Cloud administrators to understand and proactively monitor all aspects of the Service Cloud configuration once functionality has been deployed. Where applicable and necessary, she/he will collaborate with internal/external Salesforce architects/ integrators/crowdsource solutions and/or other internal data/technical associates when the complexity of identified solutions warrants it.
The successful candidate will work with key stakeholders (Member Services Operations team members, Service Cloud Success team members, and other stakeholders) to support Member Services in the post-deployment phase of Service Cloud functionality. She/he may execute configuration changes derived from specific RCI initiatives or resulting from Salesforce platform releases/upgrades only as requested by Salesforce Admin team.
The successful candidate will partner with business and technical partners to iterate previously released functionality to leverage Salesforce Service Cloud to enhance external and internal customer experiences and drive business benefits.
Essential Job Functions
Minimum Requirements and Qualifications
Knowledge and skills
Unless there is a legal requirement, experience will be accepted for the education requirement.
A Place for Everyone
Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to email@example.com, including the title and the location of the position for which you are applying.
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