We Put the World on Vacation

At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

• Operate switchboard, intercom and two-way radio to relay incoming, outgoing and interoffice calls and messages: Furnish information/phone numbers to callers as requested or makes sufficient inquiries necessary to refer the caller to the appropriate resort personnel, sales or marketing or outside vendor. Assist guests with voice mail. Dispatch maintenance and housekeeping staff to guest rooms as needed. (60% time)   
• Maintain positive customer and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up.  Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. (15% time)
• Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures. (10% time)
• Build a “Count On Me” Culture: Continuously exhibit the company’s Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. (10% time)
• Performs other duties as needed (5% time)

• High School diploma or equivalent

• N/A

•   Excellent communication skills.
•   Basic understanding of telephone switchboard and PBX equipment and systems
• Acquires job skills and learns company policies and procedures to complete routine tasks
• Ability to read and comprehend routine instructions, short correspondence and memos
• Ability to give high priority to customer service
• Ability to solve problems with a minimum of guidance
• Ability to read, write and understand English
• Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff
• Ability to multi-task and work in a fast paced environment
• Must be people oriented and able to work independently or with others as needed

• Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard

• Six months customer service experience
• Six Months of switchboard /PBX experience

• Works on assignments that are routine in nature. Must be able to make independent decisions and/or seek advice  to ensure consistent functioning operations offering high levels of our Count on me Service

• Receives detailed instructions on all work
• Needs to demonstrate good judgment and demonstrate a level of professionalism

• Impacts to Guest experience and vacation
• Decisions could impact safety of guests and employees

• N/A

• Understand and care for company assets and equipment, supplies and property professionally

• Regularly interacts with Guest Services Manager, Guest Services Supervisor as well as Guest Services Team Members.  
• Regularly interacts with Engineering Department and Housekeeping Department
• Regularly interacts with Operations Department Leaders
• Regularly interacts and serves guests

• Telephone
• Switchboard / PBX System
• Hand Held Radio
• Bell carts

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program
• Employee Assistance Program
• Pet Insurance

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.