We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

PRINCIPAL RESPONSIBILITIES: (Include but not limited to:)

Team Leadership & Management

• Recruit, train, and lead a team of OPCs and CMAs to achieve daily, weekly, and monthly booking targets.
• Motivate and energize the team to maximize guest engagement and tour flow.
• Provide on-site coaching, mentoring, and performance feedback.
• Create and manage staffing schedules to ensure coverage across all locations.

Operational Excellence

• Drive tour flow performance by monitoring KPIs such as bookings, show rates, and VPG (Volume per Guest).
• Implement and maintain sales and marketing strategies aligned with company goals.
• Ensure full compliance with company policies, government regulations, and ethical marketing standards.
• Manage reporting and communication between field marketing operations and senior leadership.

Guest Engagement & Marketing Execution

• Develop strategies to increase brand visibility and guest participation at booths, hotel lobbies, and public spaces.
• Oversee the use of incentives, promotional tools, and scripts to maximize guest commitment.
• Foster a customer-first culture that emphasizes rapport building, professionalism, and brand representation.

Performance & Development

• Track daily and weekly performance, analyze results, and adjust strategies to meet targets.
• Conduct regular team meetings and motivational sessions.
• Identify and develop future leaders within the marketing team.
  
   

KEY POSITION CRITERIA:

• Proven leadership experience in timeshare, vacation ownership, or direct marketing environments.
• Guest Service Mindset
• Ability to lead, by example, producing tours whilst training and developing (CMA/OPC)
• Strong background in field marketing (OPC/CMA), hospitality, or guest-facing sales.
• Demonstrated ability to recruit, train, and motivate large teams.
• Target-driven mindset with the ability to deliver results under pressure.
• Excellent communication, interpersonal, and negotiation skills.
• High energy, resilience, and a passion for coaching teams to success.
• Ability to work flexible hours, including weekends and holidays, as required.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.