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OPC - Community Marketing Supervisor

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OPC - Community Marketing Supervisor

  • 300 N Atlantic Avenue, Daytona Beach, Florida, United States, 32118
  • Full Time
  • Wyndham Destinations

Put the World on Vacation

 

At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.

Go Put the World on Vacation

At Wyndham Destinations our goal is simple: to put the world on vacation. Our award-winning team of nearly 15,000 associates is diverse and dedicated, caring and creative. Together we’re shaping the future of the timeshare industry by doing things never done before. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business.

PRIMARY OBJECTIVES:

The CMP Supervisor is responsible for supervising and assisting CMAs. The supervisor will assist with the set up, implementation and day to day coordination and operations of Community Marketing Programs in the absence of the Site Marketing Manager. 

PRINCIPAL RESPONSIBILITIES: (Include but not limited to:) 

  • Book qualified tours in accordance with set guidelines 
  • Be professional in nature; be approachable while meeting booth quotas 
  • Work within Best Practice Guidelines and all Company
    and sales specific policies and procedures 
  • Deliver required number of qualified tours to the sales site 
  • Provide excellent customer service to all guests 
  • Identify opportunities that are on the horizon and put together plans to capitalize on them 
  • Bring fresh and new ideas to management that would be cost and/or time effective 
  • Receive and handle rejections from prospects in a courteous and professional manner 
  • Turn a negative response into opportunities which can be capitalized
    on 
  • Work within a defined structure in a fresh, creative manner 
  • Represent the Company in an ethical, moral and professional manner 
  • Display a high level of loyalty and self-discipline and high integrity 
  • Set goals to maximize production, while minimizing costs 
  • Attend sales meetings and training sessions as directed 
  • Interact favorably with all types of people, display excellent verbal communications skills. 
  • Adhere to the set work
    schedule and for being on time for work 
  • Attend all training and team meetings as required 
  • Support the Company’s sales and marketing programs and strategies 
  • Display a positive, courteous and respectful attitude towards the Company and team members 
  • Ensure CMAs meet daily targets and attend to any concerns on the day 
  • Ensure all prospects meet the Company’s tour qualification criteria and liaise with Sales staff if required 
  • Ensure that the team provides quality customer service to potential sales
    guests 
  • Represent the Company in an ethical, moral and professional manner 
  • Promote a positive attitude within the team towards the Company and fellow team members 
  • Employees must ensure they comply with WVRAP’s OH&S Policy, procedures and any reasonable instruction given by WVRAP. 
  • Employees must not wilfully place at risk the health and safety of themselves or any other persons in the workplace and to not wilfully or recklessly interfere with or misuse anything provided for health and safety. 
  • Display a Count On Me! service to all internal and external
    parties. 
  • Display innovation through inspiring, creating and improving processes and products. 
  • Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise. 
  • Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible. 
     

QUALIFICATIONS:

  • Supervisory experience and ability to lead teams to achieve set goals 
  • Ability to manage and motivate staff achieve set
    targets 
  • Ability to supervise and interpret documents such as guidelines, instructions and manuals 
  • Attention to detail and accuracy 
  • Ability to draft process manuals and ad-hoc reports and correspondence 
  • High level of analytical ability and comprehension skills 
  • Sound problem solving and negotiating skills 
  • Positive, energetic and enthusiastic attitude and ability to motivate others 
  • Demonstrates exceptional customer service values 
  • Demonstrated ability to assist guests and co-workers in a professional, helpful and positive
    manner 
  • Sound communication skills 
  • Ability to operate effectively in a fast-paced environment 
  • Working knowledge of computer software and company specific applications 

A World of Inclusion

Hospitality is at the heart of all we do at Wyndham Destinations, including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-33622

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