Nature, Outdoors, Scenery, Land, Landscape, Ice, Mountain, Vegetation, Snow, Cross

Reservations Consultant

Reservations Consultant

  • Work from home, Orlando, Florida, United States, 32821
  • Customer Service - General
  • Full Time
  • Travel + Leisure Co.

Put the World on Vacation

At Travel + Leisure Co. our mission is simple: to put the world on vacation. We turn vacation inspiration into exceptional travel experiences through nearly 20 of the world’s leading travel brands under Wyndham Destinations, Panorama, and Travel + Leisure Co. Together we’re shaping the future of the travel industry by creating new possibilities for vacationers. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business. 

The Reservations Consultant (Work from Home - Orlando, FL) promotes the success of our $150MM rental agency by ensuring the timely and accurate capture of reservations, processing of financial transactions, agency processing, transmittal of reservations, relocations and problem resolution support. Maintain and enhance the brand reputation by personally addressing and resolving customer service issues with customers, resorts and vendors. Responsibilities also include displaying and executing the Hospitality With Heart behaviors of a Travel + Leisure Co. employee.

Responsibilities include, but are not limited to:

Reservation Processing Activities

  • New vendor reservations pulled from extranets and input into iHotelier

  • Monitor team email inbox for new reservations

  • Reservations from daily iHotelier file are uploaded in a timely manner

  • Reservations charged where automatic payment processing did not occur

  • Cancelations and modifications processes and documented in daily file

  • Refunds processed and documented daily

Provide customer service and resolution for escalated issues

  • Work directly with customers, resorts staff, call center staff, vendors to investigate and negotiate resolutions for referred customer service issues

  • Monitor team 800 phone line for incoming customer service, customer service certificate reservations, and third-party reservations support

Administer Payment Issues

  • Process reservation denials and cancellations for reservations booked via third parties where the credit card payment was declined, contacting guest or the third party as appropriate

  • Provide support to resort staff and customers in case payment information questions are raised

Minimum Requirements and Qualifications

Education

  • High School Diploma

Job requirements

  • Able to work any shifts Mon-Sun between 8am - 12am

  • Must be available for 3 weeks in-person training in Orlando, FL

  • Position will be home based upon completion of training

Knowledge and skills

  • Demonstrated ability to work under pressure

  • Possesses good written and oral communication skills

  • Ability to multitask and to work in multiple computer systems

  • Familiarity with accessing, navigating and filling out forms online

Technical Skills

  • Moderate proficiency using Microsoft Excel, Microsoft Word

Job experience

  • One year travel/tourism/vacation ownership industry customer service experience or equivalent customer service-oriented industry

Unless there is a legal requirement, experience will be accepted for the education requirement.

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-58549

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