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Desktop Services Technician

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Desktop Services Technician

  • Central Location, Orlando, Florida, United States, 32821
  • IT - Internal Support
  • Full Time
  • Travel + Leisure Co.

Put the World on Vacation

At Travel + Leisure Co. our mission is simple: to put the world on vacation. We turn vacation inspiration into exceptional travel experiences through nearly 20 of the world’s leading travel brands under Wyndham Destinations, Panorama, and Travel + Leisure Co. Together we’re shaping the future of the travel industry by creating new possibilities for vacationers. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business. 

The Desktop Support Technician will be responsible for providing technical support to our corporate and remote locations for computers, mobile devices, peripherals, and applications. The Desktop Support Technician will also be responsible for the successful completion of Desktop related projects under supervision. 

Responsibilities include, but are not limited to:

  • Monitor the internal ticket systems and complete basic support requests for PC build and deployments
  • Perform installs, moves, adds and changes (IMAC) to meet customer needs
  • Provide support and respond to queries in a timely manner.  Ensure tickets are completed in accordance with the appropriate Service Level Agreement
  • Support the in-house Desktop Services team with basic requests (i.e. replacing cables, setting up projectors, moving computers, etc.
  • Complete any other tasks as requested by the team supervisor or senior member of staff
  • Must be able to push, physically handle, and lift objects up to approximately 50 lbs.
  • Must be able to stoop, bend, climb ladders, pull wire, kneel and crawl to make repairs, adjust and/or install equipment.

Travel Requirements

Travel 15% - Occasional travel for Resort or Office specific Desktop needs.

Minimum Requirements and Qualifications

Education

  • Associate Degree or Equivalent Experience

Training requirements

  • A+/Microsoft, or other relevant technical certifications - Preferred
  • ITIL Foundations – Preferred
  • Apple Certified Support Professional - Preferred

Knowledge and skills

  • Strong Technical acumen on Desktop and/or Application technologies
  • Excellent interpersonal, written and oral communication skills
  • Basic understanding of information technology security principles.
  • Basic understanding of ITIL / ITSM processes and procedures.

Technical Skills

  • Experience with Desktop Technologies (Laptop, PC, Mobile, Desktop)

Job experience

  • 2 years experience within the Information Technology field
  • Experience with Mobile Device Management (MDM) platforms such as MobileIron and Jamf.

Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-46023

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