Supervise all aspects of sales staff to ensure the sales processes are being followed. Provide coaching, feedback and direction to sales executives regarding all aspects of the sales process. Document coaching sessions and sales statistics for performance and performance management. Hire and terminate employees as needed based on performance management guidelines. Perform administrative duties as needed. Assist Director/Manager with mentoring and coaching Supervisor level. Being an additional resource for leadership to develop agents, team leads and supervisors for growth. Assist with new hire, ongoing and Academy level training and development programs ensuring a smooth transition from the training team to the production floor.

Minimum Qualifications:

• One year prior management or supervisory experience within the Call Center industry

• One year experience within the Timeshare industry

• HS Diploma/GED

• Great customer service, communication and interpersonal skills

• Great organizational skills

• Detail oriented, accurate and thorough

• Solution oriented

• Thorough understanding of Wyndham Destinations Standard Operating Procedures

• Intermediate proficiency in Microsoft Word, Microsoft Outlook, Microsoft Excel, Noble

• Computer Skills Required

Benefits:

• Safe, socially-distant work environment

• Advancement opportunities & career growth

• Paid Time Off, Sick Time

• Medical/dental and vision care plans within 30 days of employment

• 401(k) program with company match

• Tuition and Certification Reimbursement

• Dynamic fun and inclusive culture

• Team building events and competitions

• New State of the Art Contact Center – Opened June 2020

• Travel discounts to stay at our beautiful hotels and resorts worldwide

• Best in Class Training