Water, Sport, Sports, Boat, Transportation, Vehicle, Swimming, Diving, Diver, Outdoors

Inbound Sales - Call Transfer Supervisor

Alert me about jobs like this

Not You?

Thank you for your interest please submit your application on the next page.

Inbound Sales - Call Transfer Supervisor

  • Central Location, Orlando, Florida, United States, 32821
  • Marketing Contact Center
  • Full Time
  • Wyndham Destinations

Put the World on Vacation

At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.

What does a Supervisor, Sales/Marketing Contact Center do?

Supervise all aspects of sales staff to ensure the sales processes are being followed. Provide coaching, feedback and direction to sales executives regarding all aspects of the sales process. Document coaching sessions and sales statistics for performance and performance management. Hire and terminate employees as needed based on performance management guidelines. Perform administrative duties as needed. Assist Director/Manager with mentoring and coaching Supervisor level. Being an additional resource for leadership to develop agents, team leads and supervisors for growth. Assist with new hire, ongoing and Academy level training and development programs ensuring a smooth transition from the training team to the production floor.

Minimum Qualifications:

  • One year prior management or supervisory experience within the Call Center industry

  • One year experience within the Timeshare industry

  • HS Diploma/GED

  • Great customer service, communication and interpersonal skills

  • Great organizational skills

  • Detail oriented, accurate and thorough

  • Solution oriented

  • Thorough understanding of Wyndham Destinations Standard Operating Procedures

  • Intermediate proficiency in Microsoft Word, Microsoft Outlook, Microsoft Excel, Noble

  • Computer Skills Required

Benefits:

  • Safe, socially-distant work environment

  • Advancement opportunities & career growth

  • Paid Time Off, Sick Time

  • Medical/dental and vision care plans within 30 days of employment

  • 401(k) program with company match

  • Tuition and Certification Reimbursement

  • Dynamic fun and inclusive culture

  • Team building events and competitions

  • New State of the Art Contact Center – Opened June 2020

  • Travel discounts to stay at our beautiful hotels and resorts worldwide

  • Best in Class Training

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-47232

Other People Viewed

Inbound Customer Service Representative - Las Vegas (Work from home)

WD_US_WCF Wyndham Destinations R-47713 Las Vegas Nevada United States Central Location, Las Vegas, Nevada, United States, 89169 Customer Service - General Entry Level
Put the World on Vacation At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest v...

Administration Assistant

WD_AU_APAC Wyndham Destinations R-48257 Bundall Queensland Australia Level 7, 1 Corporate Court, Bundall, Queensland, Australia, 4217 Administration - General Entry Level
Put the World on Vacation At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest v...

Paralegal - Contracts (100% Remote/Work From Home)

WD_US_WVO Travel + Leisure Co. R-45764 Orlando Florida United States Central Location, Orlando, Florida, United States, 32821 Legal - General Entry Level
Put the World on Vacation At Travel + Leisure Co. our mission is simple: to put the world on vacation. We turn vacation inspiration into exceptional travel experiences through nearly 20 of the world’s leading travel brands under Wyndham Destinati...
Alert me about jobs like this

Not You?

Thank you for your interest please submit your application on the next page.