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Rooms/Guest Services Supervisor-WorldMark Palm Springs Plaza Resort and Spa

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Rooms/Guest Services Supervisor-WorldMark Palm Springs Plaza Resort and Spa

  • Palm Springs, California, United States
  • Full Time
  • Wyndham Destinations

Put the World on Vacation

 

At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.

Responsibilities include, but are not limited to:


1. Responsible for overseeing the daily operation of the Guest Service and Housekeeping Department, along with the Housekeeping Supervisor: meeting the needs of the owners and covering varying schedules, forecasts and schedules weekly staffing levels, participates in unit inspections daily to ensure standards, trains staff on all ROPs/DOPs standards for both departments, responsible for the selection and development of associates in both departments. (30% time)


2. Maintain positive customer and associate relationships: Hire, train, motivate, recognize, coach and develop guest service and housekeeping associates through implementation of incentives and training plans; Ensure proper staffing and scheduling for maximum productivity; control payroll costs to achieve maximum profitability; Communicate priorities to staff through daily and weekly meetings, ensures the guest satisfaction levels meet the goals for the site, identify areas of process improvement to ensure efficient processing for the team and guest, ensure the Count on me service philosophy is being followed by all associates in both departments. (20% time)
 

3.Responsible for guest service expectations: Manage strict room inventory to achieve highest possible room occupancy percentage; Manage guest accounts to ensure correct rates are being applied, appropriate rate authorization is obtained where necessary, and a method of payment is being received; Review incoming groups to ensure all blocking needs and front office requirements are met and relay information to appropriate staff, ensure all guest resolutions are achieved and responded concerns responded to. (20% time)


4. Supports audit Standards: Own and manage the Internal Audit process; Ensure departmental compliance with Quality Assurance, Loss Prevention and safety standards procedures for both departments. (15% time)


5. Manage and support all financial aspects of the department: Prepare annual department budget by identifying areas of cost reductions, operational improvements, explanation of variances and analysis of expense data; Maintains cost control and
appearance of retail inventory; other duties as assigned, ensures HOA budget is being managed and assists with the report out of monthly HOA meetings. (10% time)
6. Performs other duties as needed. (5% time)

Minimum Requirements and Qualifications
a) Education
- high school diploma/equivalent is preferred


b) Training requirements
- Valid driver’s license
- CPR certification, or to be obtained within 6 month of hire


c) Knowledge and skills
- Working knowledge of housekeeping and front desk departments
- Demonstrated ability to work under pressure
- Demonstrated ability to implement strategic plans for improvement of guest services operations
- Strong leadership skills with ability to coach, mentor, train and develop
staff
- Excellent verbal and written communication skills
- Ability to accurately follow instructions, both verbally and written
- Ability to maintain confidential information
- Detail oriented


d) Technical Skills
- Working knowledge of various computer software programs
- Working knowledge of property management systems


e) Job experience
- One to three years of hospitality experience required.
- Mixed use a plus

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-32078

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