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Manager, Salesforce Reporting & (Einstein) Analytics

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Manager, Salesforce Reporting & (Einstein) Analytics

  • Central Location, Orlando, Florida, United States, 32821
  • Central Location, Indianapolis, Indiana, United States, 46032
  • Full Time
  • Travel + Leisure Co.

Put the World on Vacation

At Travel + Leisure Co. our mission is simple: to put the world on vacation. We turn vacation inspiration into exceptional travel experiences through nearly 20 of the world’s leading travel brands under Wyndham Destinations, Panorama, and Travel + Leisure Co. Together we’re shaping the future of the travel industry by creating new possibilities for vacationers. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business. 

Travel + Leisure Group is seeking a Manager, Salesforce Reporting and Analytics in Orlando, Florida. The Manager will lead the efforts to bring a data-driven, customer-centric perspective to the development of Salesforce dashboards and ad hoc analytics work.  They will work directly with the business to bring forward insights and help them understand trends in their business. They will work closely with the Customer Relationship Management (CRM) team to ensure clean and reliable information is shared to enable Marketing and Sales to be more effective and efficient.

Responsibilities include, but are not limited to:

  • Define user requirements and transform business needs into actionable requirements and functionality

  • Leverage salesforce functionality (Einstein Analytics and/or other necessary tools) to collect, summarize and analyze customer data to build and provide reports / dashboards that are meaningful to driving the business

  • Ability to use data visualization tools to bring data stories and insights to life

  • Create Salesforce measurement strategies and roadmaps by working collaboratively with functional heads to meet business objectives

  • Consult with functional stakeholders to identify short and long-term problems and challenges that data and analysis can help solution

  • Maintain data integrity through data cleansing and de-duplication

  • Clearly define analytic project deliverables, timelines and dependencies across multiple, cross-functional partners

Minimum Requirements and Qualifications

Education

  • Bachelor of Science with background in Statistics, Business, Engineering and/or Analytics. MBA Preferred.

Knowledge and skills

  • Demonstrated and proven track record of leveraging analytics and data to drive measurable, significant business impacts

  • Experience with mobile UI for Tableau Analytics, bindings JSON files, connected data, data flows and Salesforce Analytics Query Language

  • Ability to summarize and tell stories around data to senior-level audiences

  • Solid understanding of the principles of data management and business process workflow

  • Deep knowledge of building dashboards, scorecards and identifying KPI’s

Technical Skills

  • Salesforce Einstein Analytics Platform Experience

  • Able to develop dashboards at all levels of an organization from frontline user to the most senior executive levels of an organization

  • Expertise with data visualization tools like Tableau or Spotfire

  • Advanced Excel and/or statistical package tools (e.g. SAS, SPSS, R)

  • Knowledge around gamifying reports/knowledge (preferred)

Job experience

  • Minimum 2 years business analytics experience leveraging business intelligence platforms

  • Infographic and/or Data Visualization experience

  • Data Consulting/Analyst experience

  • CRM/Salesforce Lightning UI analytics experience (preferred)

  • Einstein Analytics Platform Admin Trailhead Training (preferred)

   

Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-37677

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