EGuest Services Associate I - Full Time - WorldMark Gleneden Beach

Put the World on Vacation

At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.

WorldMark Gleneden Beach Resort is hiring Full Time and Part Time Guest Services (Front Desk) Associates. Opportunity starts at: $16/hr

Full Time positions offer benefits after just your first month of employment. Benefits include:

Medical Benefits, 401K, Paid Time Off, Tuition Reimbursement, Vacation Travel Discounts, and much more!    

We offer a diverse range of comprehensive health and welfare benefits to meet
your needs and support you throughout your career with us. Wyndham Destinations
benefits include:

• Medical
• Dental
• Vision
• Spending accounts
• Life and accident coverage
• Disability

• Voluntary income protection benefits
• Wellness program
• Employee Assistance Program
• Paid time off, parental leave and holidays
• Legal and identity theft plan

The Guest Services Representative is responsible for completing daily Front Desk functions. Ensuring that all Owners and Guests receive efficient and courteous service; making them feel welcome during their entire stay through a proactive and positive attitude. The Guest Service Representative also completes special projects and duties as assigned

Essential Job Functions

• Performs daily Front Desk functions such as guest check-in and –out, answering phones, completion of shift check-list, processing related transactions, etc.
• Directs owner and guest requests to correct department.  Responds courteously, efficiently and professionally to guest service requests.
• Performs light administrative duties such as sending a receiving faxes, making copies, sending e-mail
  correspondence
• Greet, register, establish necessary credit for and issue keys appropriately to guests.  
• Answer telephones/PBX with proper telephone etiquette and direct calls accordingly. 
• Receive guest requests and/or complaints and ensure that appropriate actions have been taken.  
• Answer inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, and directions. 
• Communicate with other departments as needed via telephone and two-way radio. 
• Completed check-out procedures, computes bills, collects payment and makes change for guests as required. 
• Make, confirm and cancel
  reservations for guests or answer a variety of questions for guests pertaining to their reservations. 
• Balance all cash receipts and work performed during shift and performs a bucket check on shift. 
• Distributes guest and staff mail and messages as necessary. 
• Post charges for faxes, copies or laundry or charges from the food, beverage or convenience store outlets.

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.