Put the World on Vacation

At Travel + Leisure Co. our mission is simple: to put the world on vacation. We turn vacation inspiration into exceptional travel experiences through nearly 20 of the world’s leading travel brands under Wyndham Destinations, Panorama, and Travel + Leisure Co. Together we’re shaping the future of the travel industry by creating new possibilities for vacationers. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business. 

The Project Manager II is responsible for leading projects and initiatives to on-time completion with achievement of stated objectives and within financial budget. The Project Manager will be responsible for project management activities in compliance with Project Management Methodologies and best practices which include implementing project action plans and deliverables, stakeholder analysis, risk management, resource alignment, managing project work and teams, developing project communication, tracking project cost, business handoff’s, communicating project status to key project members and stakeholders and performing project post mortems.

The type of projects that the PM will be driving/supporting include, but are not limited to, software acquisition/construction, business transformation/integration, enterprise level cross functional projects, senior leadership sponsored and new organizational improvement projects. Develops and sustains effective relationships with business partners. The position occasionally requires managing the UAT (User Acceptance Testing) portion of IT-based projects.  The position will sometimes have responsibilities to work with external vendors and partners in support of project initiatives. This position has an expectation of managing multiple projects simultaneously.

Job Responsibilities

Project Initiation

• Perform all project initiation tasks including partnering with the BRMs for capital and expense projects in coordination with project sponsor (Charter, Scope Document, BMP, etc.).

• Actively involved in the review and selection of external vendors related to the project requirements.

• Works with vendor for SOW costs, coordinating document reviews through legal, finance and other groups as needed.

• Responsible for securing project funding.

Project Planning

• Create overall Project Plans (Schedule and Timelines, Milestones, Communication Plan, etc.).

• Creates and executes project work plans and conducts all project changes procedures and approval tasks as appropriate to meet changing needs and requirements.

• Identifies resources and assigns individual responsibilities for project support.

• Engages project coordinators as needed to care for large scale projects, which require additional project management support.

Project Execution & Implementation

• Track projects against time lines, budget, scope, risk, and end product expectations.

• Partners with our other business units such as IT to ensure seamless and on time delivery of projects that span across the enterprise.

• Responsible and accountable for delivery of projects on-time, on-budget, and meeting functional and scope specifications

• Assesses, prepares and presents project implementation schedules for stakeholder evaluation and approval.

• Assists with implementations which require knowledge transfer, SME development or business program absorption to the appropriate business stakeholders.

• Conduct project team meetings and hold team accountable for objectives, communicates objectives and ensures completion of deliverables.

• Project Communication - Provides regular report outs based on documented Communication Plans (Stakeholder Communications, Status Reports, Project Snapshot, etc.).

Project Monitoring and Controlling

• Collaborates with project team, sponsors and/or leadership team to resolve organizational impacts and implement mitigation strategies that protect the baseline operations during the project duration.

• Reviews deliverables prepared by team members, prior to implementing.

• Effectively applies project methodology and enforces project standards.

• Prepares for engagement reviews and quality assurance procedures.

• Minimizes exposure and risk on projects.

• Ensures all project team members are on schedule and ensures appropriate and timely information to all relevant parties regarding project status.

• Develops and maintains effective working relationships with key internal business partners, including all levels of company management, as well as personnel from multiple cross-functional departments.

Project Closing

• Partners with Business Program managers in order to successfully integrate continuous program management and governance into the operation, and properly close out projects/initiatives.

• Performs all project close out activities (lessons learned, budget closures, business transitions etc.).

• Ensures project documents are complete, current, and stored appropriately.

Project Evaluation:

• Perform audits, identify trends, determine system improvements/impacts and implement change.

• Evaluate project risks, issues, dependencies and required business decisions which are critical to achieving project goals and timely implementation.

Business Acumen/Partnership Development:

• The Project Manager is expected to develop relevant knowledge of upstream, downstream, internal and external processes that directly impact each line of business we support.

• They will collaborate with other business areas to share best practices for efficiency, customer service and business impact.

• Must have the ability to influence others, gain buy-in and build effective business relationships.

Performs other duties as needed

Travel Requirements

Possible light travel may be required to T+L business sites and outsourced locations that support T+L systems. 10%

Education

• Bachelor’s degree preferred

Training requirements (licenses, programs or certificates)

• Project Management and/or process improvement certification (to be acquired within 1 year of role acceptance)

Knowledge and skills:

• Understanding of timeshare industry, products, and clubs.

• Strong consulting and systems thinking skills.

• Exceptional organizational and interpersonal skills

• Demonstrated analytical, problem solving, and trouble-shooting skills

• Excellent presentation skills with strong ability to present both qualitative and quantitative information in a clear, concise and persuasive manner to all levels of the organization.

• Demonstrated understanding and application of management approaches for work direction, motivation, performance management, consultation, including influencing without authority

• Ability to manage staff in multiple locations (possible light travel required).

• Excellent verbal and written communication skills

• Exceptional attention to detail

• Ability to recognize, prioritize and focus on critical tasks

• Strong working knowledge of business systems

• Knowledge of Six Sigma, TQM (total quality management) or other process improvement methodologies preferred.

• Highly motivated and ability to work independently

Technical Skills

• Advanced working knowledge of Microsoft Office Suite

• Working knowledge of Project Management scheduling software

Job experience:

• Minimum of five (5) years of project management or strategic consulting experience in business, including use of accepted project management methodologies.

• Demonstrated experience in managing projects which impact a large-scale employee and consumer base.

• Experience in the timeshare, hospitality and/or travel industry. Knowledge of industry products, club rules, and owner needs, preferred.

• Program Management experience preferred.

• Demonstrated ability to interact effectively across department lines and with all levels of management preferred.

Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.