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Business Analyst (Remote / Work from Home)

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Business Analyst (Remote / Work from Home)

  • 7380 West Sand Lake Road, Orlando, Florida, United States, 32819
  • Operations - General
  • Full Time
  • Panorama

Put the World on Vacation

At Panorama our mission is simple: to put the world on vacation. As the world’s foremost membership travel business and part of Travel + Leisure Co., we bring a broader perspective through our brands, including RCI, the largest vacation exchange company, 7Across, Love Home Swap, the Registry Collection, @Work International, and the Alliance Reservations Network. Together we’re shaping the future of the travel industry as we deliver new vacation possibilities.

Now is an exciting time to join our expanding team at Alliance Reservations Network, a travel technology company with a powerful private-label booking engine. Our turnkey, highly customizable products empower our partners to stand out from the competition in offering exclusive travel booking options.

As a Business Analyst, you will manage the technical support lifecycle by codifying the unique settings for our customers to use our powerful booking engine. You are responsible for collecting client requirements for product enhancements and shepherding these needs through the development process to completion. Your role is integral in the final delivery of developed features and fixes, testing and validating with the development team that the proper functionality has been delivered to maximize a partner’s business. This position requires a high level of relationship building and skillful communication to collaborate with new clients, internal and external stakeholders, our development team, and senior leadership. You must have a strong desire to learn and are eager to work in a fast paced environment. Experience with HTML/CSS, JavaScript, Microsoft SQL and SQL Server are required C# and .Net are a plus.

Responsibilities include, but are not limited to:

  • Manage the product support ticket queue to vet new tickets, fix low-level issues, implement basic new requests, and keep the queue clean.

  • Test new changes to ensure complete solutions that do not cause downline issues in other parts of the platform.

  • Report platform issues requiring developer support to the developer team and follow up until the issues are resolved.

  • Meet with clients as necessary to discuss issues, get additional information, and teach them about our platform in a way that builds warm, positive customer relationships.

  • Document new feature enhancements and client self-service tutorials.

  • Work on new site implementation.

  • Provide feedback to leadership on how to improve processes for more efficient, customer-centered outcomes.

Minimum Requirements and Qualifications

Education

  • BS degree in Computer Science, Computer Information Technology, or relevant field

Knowledge and skills

  • Excellent analytical and problem-solving skills

  • Ability to work with minimal supervision in a team environment

  • Excellent verbal and written communication skills

  • Personable demeanor and professional attitude

  • Quick learner with a strong desire to always be learning

Technical Skills

  • HTML / CSS

  • Javascript

  • Microsoft SQL and SQL Server

  • C# / .Net a plus but not required. Must have a desire to learn this if not already proficient

Job experience

  • 2 years of development, technical account management, data science, or related job experience. Internship job experience can count towards these two years.

  • Solid technical background with hands-on experience in digital technologies

  • Familiarity and hands-on experience with front-end and back-end development technologies

Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-45148

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