Water, Nature, Outdoors, Rock, Sea, Ocean

MEMBER SERVICES CONSULTANT - KOREAN SPEAKING

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MEMBER SERVICES CONSULTANT - KOREAN SPEAKING

  • 1701 Finance Hailun Center, 440 Hailyn Road, Shanghai, China, 200080
  • 九段北, Chiyoda-Ku, Tokyo, Japan, 102-0073
  • Wyndham Sea Pearl Resort Phuket, Nakhon Pathom, Thailand, 83150
  • Full Time
  • Wyndham Destinations

Put the World on Vacation

 

At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.

KEY RELATIONSHIPS:

  • Club Wyndham Asia Members
  • Resort Management & Reservation team
  • Local marketing team
  • Corporate Operations Training & Development

PRIMARY OBJECTIVES:

To actively contribute to the company vision of making holiday dreams come true by being responsible for providing high standard services to achieve high satisfaction, positive word of mouth, good customer experiences.

PRINCIPAL RESPONSIBILITIES:

(Include but not limited to)

  • Build and maintain good relationship with members, drive member engagement and improve satisfaction and loyalty
  • Efficiently respond to inbound Member servicing calls / WeChat / Line / Emails within a timely manner
  • Process Member bookings and other requests efficiently and accurately within a timely manner
  • Manage and maintain Member accounts throughout membership lifespan, implement appropriate service strategies in different phases
  • Show extraordinary care to members and ensure quality service is always provided
  • Any other duties as required and/or directed by Manager
  • Behave in a professional manner and actively participate as a team member to achieve company and departmental goals
  • Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise
  • Adhere to all company policies

KEY POSITION CRITERIA:

  • Native Korean speaking is a must
  • 1-2 years of experience in customer focused roles within real estate, tourism, education and or other relevant industries
  • Good computer skills including MS office, experience in CRM systems is preferred
  • Good English skills including basic communicating and writing
  • Strong communication and interactive skills
  • Ability to efficiently handle multi-task which includes excellent organizational and time management skills
  • Positive thinking and unafraid of challenges
  • Confident and flexible, with the ability to work in a fast paced and changing environment
  • Flexibility in working schedule, ability to work on weekends, public holidays, evenings as required

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-34537

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