Summary:The Representative, Contact Center II will provide impeccable Count on Me! service on all facets of ownership via inbound call servicing. While providing friendly and delightful service, the Representative, Contact Center II will take ownership of many different requests/inquiries from owners and works to resolve completely. We are looking for an individual with excellent communication and customer service skills who will respond to the owners and guest needs in a professional manner. The ideal candidate will be a self-starter with high learning agility and the ability to adapt to change and succeed in a fast-paced, performance- driven environment.
Duties and Responsibilities:
Consistently provides delightful and friendly Count On Me! service to our closed owner base via inbound and outbound calling
Takes ownership of many different requests/inquiries from owners and works to resolve completely, including, but not limited to: Vacation Planning, Facilitating the exchange of points and credits, discovery vacation needs and offering options.
Teach our owners about their product so they can maximize the value of their ownership and enjoy exceptional vacation experiences.
Builds strong relationships with peers and coworkers inside and outside of the Owner Services department
Develops strong product knowledge through self learning and utilizing multiple resources effectively
Actively support driving the culture of our company.
Remain open to providing and receiving feedback; work with your manager to develop and hone your leadership skills while working on career development.
Minimum Requirements and Qualifications:
Knowledge and skills
Proficient in navigating multiple PC programs (MS Office, minor troubleshooting, and rebooting computer, use keyboard and mouse).
2 years experience in a hospitality/service environment preferred.
2 years in customer service principles and practices preferred.
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.
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