We Put the World on Vacation

At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

PRINCIPAL RESPONSIBILITIES: (Include but not limited to:)

• Regularly review the status of all accounts receivable including collections to ensure that accounts receivable maintains high currency rates

• Maintain accurate and up to date records of actions, events and account maintenance of the collections and servicing systems ensuring that customer confidentiality is maintained at all times.

• Undertaking and overseeing credit worthiness checks and risk analysis in the department

• Ensure timely processing of all applications and contracts

• Ensure timely processing of all cancellations of contracts including refund processing

• Cash application and batching using multiple internal and banking systems and currencies

• Account reconciliation

• Review daily postings to ensure correct application of monies

• Management of the month end process ensuring all aspects are considered and able to prepare, execute, review and analyse month end results including key drivers, trends and KPI's

• Ensure all audit requirements are met

• Maintain a thorough understanding of and comply with company/department policies and procedures, Club guidelines, regulations, Contract documents and relevant legislation 

• Maintain complete understanding and efficient use of various systems used by the company

• Manage department correspondence documents including the maintenance of standard operating procedures, policies and the collection delivery engine

• Ensuring daily workflow and timelines are achieved with accuracy

• Ensure all communication with customers is of high quality and service

• Take responsibility of escalated issues/complaints for internal and external customers

• Adhere to all policies and procedures relating to Workplace Health and Safety ensuring the safety of yourself and all other people who may be affected by your conduct in the workplace

• Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise

• Display leadership values by ensuring effective communication and respecting your peers and managers. 

• Support others within the team and empower each other wherever possible

• Translate business document content from English into Japanese and vice versa.

• Display exceptional service to all internal and external parties. 

• All other reasonable duties as requested or required for time to time

What You’ll Bring

To be successful in this role, you will have:

• At least one (1) year same role experience handling collections in a Contact Centre environment and/or customer service experience is preferred however not essential

• First-rate problem solving and negotiation skills, with experience in complaints management and conflict resolution.

• Bilingual in both Japanese and English

• Flexibility, with a willingness to undertake a wide variety of tasks in a fast paced 

• environment

• Ability to embrace growth and changing environment, actively supporting process improvement principles

• Intermediate knowledge of Microsoft Office programs, including Access, Excel, Word & Outlook

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.