Put the World on Vacation
At Panorama our mission is simple: to put the world on vacation. As the world’s foremost membership travel business and part of Travel + Leisure Co., we bring a broader perspective through our brands, including RCI, the largest vacation exchange company, 7Across, Love Home Swap, the Registry Collection, @Work International, and the Alliance Reservations Network. Together we’re shaping the future of the travel industry as we deliver new vacation possibilities.
Lead the Operations Team
This individual is responsible for direct management of RCI Asia Pacific’s operations team located in Clark, which includes Call Centre, Customer Care, Resource Planning & Management, Training teams. The role is also responsible for the onsite oversight of certain RCI APAC’s back-office functional leads as well as RCI North America’s EVR team supervisor and team leader.
The primary aim of this role is effective operational management to achieve business and service goals (revenue targets, customer engagement and satisfaction levels) as well as leading and championing operational changes and a positive, performance-based culture. This individual must optimize operational efficiencies, cost controls and overall business performance.
In addition, this individual holds responsibility for the people performance management cycle, organizational design and development as well as succession planning, for supervisors and teams (80-100 associates).
As a key member of the Leadership team, to have the ability to:
Operations Management/Maximize Business Potential
People Management & Development Cycle
KNOWLEDGE, SKILLS & EXPERIENCE
WORKING RELATIONSHIPS (internal, external, cross-functional, direct reports)
This Position Description is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
A Place for Everyone
Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to firstname.lastname@example.org, including the title and the location of the position for which you are applying.
Thank you for your interest please submit your application on the next page.
Enter your details and we'll keep you informed of future career adventures with Travel + Leisure Co.
Career adventures coming your way!