Operations Associate - Desert Rose Resort

Put the World on Vacation

At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.

Job Summary

The Multi-Functional Resort Associate is a cross-functional position that is responsible for two or more functions within various daily resort operations. This position ensures that all owners, guests and associates receive our Hospitality with Heart service.  

Essential Job Responsibilities

Performs at least two resort functions on a regular basis. The following functions are the most common, but are not an exhaustive list of functions that may be performed by this role:

• Guest Services
  • Performs daily Guest Services functions such as guest check-in and check–out, answering phones, completion of shift check-list, and posting charges for copies, laundry, food & beverage, and convenience store outlets etc.
  • Make, confirm and cancel reservations for guests. Answer a variety of questions for guests pertaining to their reservations. 
  • Responds courteously, efficiently and professionally to guest service requests. Directs owner and guest requests to the correct department.
  • Performs light administrative duties such as sending e-mail correspondence, use of office equipment, posting in Teams, and use of Microsoft Office.
• Food & Beverage and/or Bartending
  • The resort will pay for any TAM/ Health Cards required
  • We will train on this discipline - must be willing to learn
  • Responsible for the Food and Beverage function of the resort. Ensure orders are taken accurately and completely   Offer ideas and suggestions to guests when ordering.
  • Ensure the packaged products are stocked, maintain cleanliness of all food and beverage areas, assist in preparation of food order
  • Responsible for the mixing and serving alcoholic and non-alcoholic beverages. Serve wine, draught and bottle beer. Mixes ingredients to prepare cocktails and other drinks.
  • Collects payment for drinks served. Prepares bar area and supplies to ensure a successful shift.

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.