Put the World on Vacation

At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.

The General Manager, Resort Operations will provide leadership and be responsible for ensuring all relationships with our guests, owners, vendors, associates and board members are maintained positively and professionally. You will be responsible for the financial stability of the resort and demonstrate the analytical ability to grasp the data and the impact to the resort. You would be responsible for executing the overall resort operations goals while maintaining the integrity of Wyndham Destinations service standards.

Essential Job Functions

Responsibilities include, but are not limited to:
1. Maintaining the overall operation of the resort (30% time):

• oversee operational department and vendor operations,
• demonstrate a passion and understanding of company goals,
• ensure your site meets all standards by performing daily audits and inspections,
• execute the operations of all outlets including fitness centers, food and beverage and activities,
• Identify process improvements and best practices
• execute strategic goals, and
• participate/facilitate committee and team projects.

2. Maintain positive Customer and associate relationships (25% time):

• Embrace and exhibit the highest level of ethics and integrity consistent with Wyndham standards,
• demonstrate an ability to motivate and communicate expectations with humility and respect,
• exercise the ability to attract and retain talent by engaging and showing a genuine passion to develop others,
• partner with support departments to ensure standards of conduct for associates as well as compliance, and
• be a change agent for the company.

3. Build and maintain strong working knowledge of HOA relationship(10% time):

• exhibit working knowledge of standards and documents for HOA,
• understand governing statues and board meeting procedures,
• ensure all contracts negotiated on behalf of the HOA are presented in correct legal fashion and vetted prior to implementation.

4. Manage and support all financial aspects of the resort (30% time):

• review and maintain monthly P and L reports,
• work with regional accounting partners to ensure compliance,
• manage and forecast annual budgets for each department,
• review and respond to variances,
• ensure the site meets all IA standards.

5. Performs other duties as needed. (5% time)

Minimum Requirements and Qualifications
a) Education

• Hospitality certifications preferred
• Associate Governance preferred

b) Training requirements

• Hospitality certifications preferred
• CMCA
• CPR,

c) Knowledge and skills

• Working knowledge of hospitality departments:
• front office, maintenance, Housekeeping and food and beverage
• Ability to work under pressure and deadlines
• Professional appearance and standards at all times
• Positive, motivating attitude ensuring a productive environment
• Strong Leadership ability: motivate, change, and lead others to success
• Proven track of ethical leadership and integrity
• Ability to problem solve and use good judgment

d) Technical Skills

• PC skills
• Microsoft Office: Word, excel, Office

e) Job experience

• Three to five years of property Vacation ownership/hotel management experience required.
• Mixed use experience a plus

f) Citizenship

• Local citizen

Unless there is a legal requirement, experience will be accepted for the education requirement.

In some locations around the world, Wyndham Destinations manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Destinations provides HR support including recruiting and performance management of executive team members, on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Destinations where Wyndham Destinations is serving only as the management company and will not be my actual employer.