Put the World on Vacation
At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.
How You’ll Shine
As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests’ vacations memorable from registration to checkout. You’ll extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations.
Though no two days are the same at Wyndham Destinations, you’ll have the opportunity to:
Bring smiles to guests from around the world by providing warm welcomes
Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions
Process cash and credit card transactions strictly following established procedures
Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities
Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios
Reserve and confirm reservations for individuals and/or groups
Provide guests with room rate quotes
Respond to guest inquiries and concerns as quickly and completely as possible
Promote teamwork and quality service through daily communications and coordination with other departments
How You’ll Be Rewarded
Medical, Dental, and Vision Insurance
Discounted Hotel & Resort Stays
Employee Stock Purchase Program
401K Retirement Savings with Company Match
What You’ll Bring
Professional appearance and a positive, can-do attitude
Excellent communication skills with the ability to read, write and understand English
Ability to solve problems with a minimum of supervision
Basic math skills and knowledge of proper cash handling procedures
Ability to multitask and work in a fast paced environment
Attention to detail and strong organizing skills
Basic computer and office skills
Hotel hospitality front office system knowledge a plus
Ability to work independently or with others as needed
High school diploma or equivalent
One year of guest services experience in a hospitality environment or one year of customer service experience in a service or retail environment preferred
We offer a diverse range of comprehensive health and welfare benefits to meet your needs and support you throughout your career with us. Wyndham Destinations benefits include: Medical, Dental, Vision, Spending accounts, Life and accident coverage, disability, voluntary income protection benefits, wellness program, Employee Assistance Program, Paid time off, parental leave and holidays, and Legal and Identity theft plan.
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:
A Place for Everyone
Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to firstname.lastname@example.org, including the title and the location of the position for which you are applying.
Thank you for your interest please submit your application on the next page.