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Front Office Manager

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Front Office Manager

  • 109 Mt Aspiring Road, Wanaka, Otago, New Zealand, 3330
  • Resort Administration
  • Full Time
  • Wyndham Destinations

Put the World on Vacation

At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.

Wyndham's Ramada Resort Wanaka is located in a place of incredible natural beauty and is currently looking for an experienced Front Office Manager who has the ability to build, develop and lead the front office team!

Reporting to the Resort Manager, the Front Office Manager is responsible for the day to day operation of the front desk. This varied position is not only responsible for leading the team, you will also be responsible for greeting and registering guests, driving high customer service within the team and conducting complaint resolution.  

What do we offer?

  • Work with the world's leading membership and leisure travel company
  • Immediate start & full-time position available 
  • Discounted resort stays across Australia, New Zealand and Fiji, private health insurance
  • Training and development opportunities
  • Supportive work culture

Who are we looking for?

Our ideal candidate will be an excellent communicator with advanced organisational, time management and interpersonal skills and will have the ability to turn problems into solutions.

As a Front Office Manager, you will be responsible for the following tasks:

  • Advise, assist and guide Front Office staff
  • Oversee and set proper guidelines for high levels of customer service during check in and out. 
  • Review and distribute Clean Guarantee Report, Occupancy Reports, Activity Reports, VIP Service Reports, Flash Report, Expense Report and the FSP Split Week Report
  • Coordinate and verify weekly reservations.  Troubleshoot double bookings and track room assignments from various sources, ie:  RCI, Extra Holidays, Marketing, etc
  • Conduct hiring, scheduling and evaluations of staff. 
  • Supervise and inspect units for adherence to guidelines of proper maintenance and upkeep
  • Manage and troubleshoot complaints and/or concerns from our guests and owners

You will also be able to demonstrate the following: 

  • Previous experience in a similar role within a hotel/resort environment
  • Demonstrated experience in motivating, inspiring and training
  • Competent in property management computer systems and Microsoft Office
  • Solid understanding of occupational health and safety policies and procedures
  • Ability to work a flexible roster including nights, weekends, public holidays and school holiday periods

Who are we?

Wyndham Destinations Asia Pacific, part of the Wyndham Destinations Group, is one of the market leaders in Vacation Ownership development, offering a network of national and international resorts. We are a fast-paced, progressive and dynamic company enjoying constant growth.

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-44585

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