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In-House Marketing Manager - Wyndham Clearwater

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In-House Marketing Manager - Wyndham Clearwater

  • 100 Coronado Drive, Clearwater Beach, Florida, United States, 33767
  • Full Time
  • Wyndham Destinations

Put the World on Vacation

 

At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.

Summary:
The Universal Agent Manager is responsible for all aspects of the front desk; concierge & marketing operations using strong customer relations and leadership capabilities to make quick decisions and problem solve to enhance the overall guest experience with exceptional service and meet overall marketing penetration expectation. Analyze resort inventory requirements and assure that all reservations and other requests are accommodated to the highest efficiency levels possible.


Position Description:
- Position is responsible for Supervising, training and coaching team members as well as working with leadership and department managers to ensure all dept. expectations are met including tour flow, Medallia scores and productivity.
- Attend weekly resort management and sales/marketing meeting. Complete weekly work schedules. Track tour flow
performance for site and report to leadership.
- Greeting, registering, establishing credit and issuing keys to guests, in accordance with standard operating procedures.
- Completing check-out procedures, computes bills, collecting payment and making changes for guests as required during their stay.
- Displaying a high level of customer service and professionalism when interacting with all guests.
- Delivering general concierge services for all onsite guests by providing several ways of contact in order to address questions, concerns, and request in a prompt and satisfactory manner.
- Calling and/or following up with guests who do not commit to tour at the time of check-in by contacting rooms after they check in and/or the morning after to reintroduce the offer.
- Reviewing and preparing paperwork and arrival information as needed.

Minimum Requirements and
Qualifications:

- High School diploma or equivalent
- Ability to hold others accountable
- Reservation software training
- Demonstrate ability to work under pressure, good interpersonal skills, and good written and oral communication skills
- Minimum of one year of successful customer service experience in a hospitality/hotel environment.
- Vacation ownership experience preferred.

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-34935

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