Water, Sport, Sports, Boat, Transportation, Vehicle, Swimming, Diving, Diver, Outdoors

Front Desk Manager - WorldMark Branson Resort

Front Desk Manager - WorldMark Branson Resort

  • 2794 Fall Creek Road, Branson, Missouri, United States, 65616
  • Guest Services
  • Full Time
  • Wyndham Destinations

Put the World on Vacation

At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.

How You’ll Shine:


The Guest Services Manager will be responsible for all aspects of the Guest Services department using strong customer relations and leadership capabilities to make quick decisions and problem solve to achieve highest quality guest experience while ensuring compliance with quality and financial standards.  This role will foster and maintain positive relations with owners, guests, HOA and all operational departments as well as provide superior guest service, assistance, and resolution via written, phone and direct face-to-face communication in response to guest related situations.  This role will evaluate guest and associate survey data and develop processes to increase guest experience and associate satisfaction.  The Guest Services Manager will be able to hire, train, motivate, recognize, coach and develop guest service associates through implementation of incentives and training plans.  This role will ensure proper staffing and scheduling for maximum productivity.

The Guest Service Manager will maintain strict room inventory to achieve highest possible room occupancy percentage.  This role will manage guest accounts to ensure correct rates are being applied, appropriate rate authorization is obtained where necessary, and a method of payment is being received.  This role will review incoming groups to ensure all blocking needs and front office requirements are met and relay information to appropriate staff.  The Guest Services Manager will own and manage the Internal Audit process and ensure departmental compliance with Quality Assurance, Loss Prevention and safety standards procedures Manage and support all financial aspects of the department including preparing the annual department budget by identifying areas of cost reductions, operational improvements, explanation of variances and analysis of expense data.  This role will maintain cost control and appearance of retail inventory.
              
How You’ll Be Rewarded:

  • Medical, Dental, and Vision Insurance within 30 days of hire.
  • Discounted hotel & resort stays PLUS additional travel perks on airfare, car rental, and activities.
  • Generous paid time off including holiday, vacation, and sick time accruals – accrue up to 29 days annually.
  • Tuition Reimbursement up to $6,000 per year.
  • 401K Retirement Savings with company match up to 6%.
  • Health & wellness programs including Health Coaches and incentives.
  • Flexible spending accounts for health and dependent care.
  • Various cultural diversity programs and Diversity Resource Groups (DRGs).
  • Wish Day – 8 hours paid for volunteering for a local organization or charity.
  • Numerous growth and developmental opportunities.
  • A role with purpose - to ensure our guests experience the vacation of their dreams!


What You’ll Bring:

  • Understanding of resort financials.
  • Strong leadership skills (ability to effectively coach, mentor, and train staff).
  • Excellent communication skills.
  • Computer proficiency in Microsoft Excel, Word, Outlook, etc.
  • 2 to 3 years of management experience at a hotel/resort.
  • 3 to 5 years hospitality customer service experience.

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-54760

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