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Business Operations Analyst (Hybrid)

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Business Operations Analyst (Hybrid)

  • Central Location, Orlando, Florida, United States, 32821
  • Revenue Management - General
  • Full Time
  • Wyndham Destinations

Put the World on Vacation

At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.

The Business Operations Analyst role is responsible for the overall operational support, forecasting, and strategy within Inventory Management for a specific region of 20+ resorts. Responsible for distribution and utilization of inventory maximizing overall opportunity for assigned resort group. This position creates innovative solutions that impact the overall business and department processes while meeting the goals of key business partners, such as sales and resort operations. Provides a high level of insight including trends, market conditions and any influences for geographic region. Embraces department and company culture.

Responsibilities:

  • Decision Support – Delivering key Inventory Management metrics such as gross arrivals and net occupancy goals in plan relative to applicable assigned region.

  • Forecasting – Forecasting reservation and arrivals pace in relation to annual budgeted targets. An understanding of business drivers, variance to budget and prior forecast analysis, including quantifying business impacts.

  • Deep Dive Analysis – a full comprehension of allocation and distribution strategy for assigned resorts including product use rights and legalities; define which data will be needed to answer questions posed by stakeholders and recommend courses of action.

  • Operational Efficiency – Ability to manage assigned resorts while maintaining focus on multiple competing business objectives. Seek opportunities and take initiative to drive efficiency.

  • Technical Capability – ability to understand Inventory systems, and recognize opportunity for process improvement and make recommendation for efficiencies.

  • Problem Solving – Promptly investigates issues, provide, and implement solutions, and measure results.

  • Collaboration – Collaborate with internal and external business partners to share best practices and provide business insights; as well as proactive communication.

Minimum Requirements and Qualifications

Education

  • Bachelor’s degree or equivalent professional experience

Technical Skills

  • Intermediate experience in Microsoft Excel  (i.e., pivot tables, vlookup, basic formulas, etc.)

  • Experience with Business Intelligence applications (i.e., PowerBI, preferred)

Knowledge and Skills

  • Experienced in compiling and aggregating data across business information systems to provide strategic and actionable insights

  • Excellent communication and cross-team coordination skills. Solid oral, written, and presentation as well as strong interpersonal skills

  • Able to work in a fast-paced environment, managing multiple priorities in an efficient/timely manner, operating in a team lead capacity

  • Learning and understanding various inventory types/products sold and inventory use rights applicable to assigned resorts

  • Timely documentation of operational processes applicable to assigned resorts.

  • Collaboration with peers to develop training materials and sharing best practices  

Job Experience

  • 1+ years of demonstrated forecasting or revenue management experience in a multi-property environment; Hospitality experience preferred

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.

Job Requisition: R-48384

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