We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Key Responsibilities:

• Outbound Calls: Initiate calls to non-members, educating them on the benefits of membership, offering upgrades, and driving sales.
• Inbound Call Handling: Respond to incoming calls, emails, and chat inquiries regarding new and existing travel reservations, including resorts, hotels, car rentals, and activities.
• Sales and Upselling: Promote RVC and membership sales, while also offering upgrades and encouraging repeat business through excellent customer service.
• Customer Support: Provide guidance on website navigation, answer travel-related queries, and assist in making travel bookings.
• Revenue Growth: Focus on increasing transaction volumes and revenue by helping customers book and upgrade reservations, while also introducing new account opportunities.
• Compliance: Ensure adherence to all relevant laws, rules, and regulations during customer interactions.
• White-Glove Service: Deliver a premium, personalized experience that ensures customer satisfaction and drives customer loyalty.

Skills and Qualifications:

• Strong customer service and sales abilities, with a proven track record of handling reservations and upselling.
• Ability to educate and problem-solve, providing value to customers while enhancing their experience.
• Excellent communication skills, both written and verbal, across phone, email, and chat platforms.
• Comfortable navigating company systems, websites, and assisting customers with technical inquiries.
• Strong organizational and multitasking skills to handle call volume efficiently.
• Knowledge of travel services, including resorts, hotels, car rentals, and activity bookings, is a plus.
• Commitment to delivering exceptional customer service and adhering to company policies.
• Spanish is a plus.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.