We Put the World on Vacation
At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
- Efficiently respond to inbound Member servicing calls within a timely manner
- Efficiently respond to inbound WeChat Member servicing platform within a three-hour turnaround
- Efficiently respond to Member Servicing inbox – China within a three-hour turnaround
- CWA new member report
- IHC Private new member report
- Japan new member report
- Re-sale Private new member report
- MS activity daily report
- Member online booking report, make reservations for members and send confirmation.
– Reservation report. Send arrival / departure SMS to members according to the report.
- MS activity monthly report
-Courier service for new member pack, gifts, and internal needs.
-Assist MS Specialists / Team Leader / Manager with their tasks.
- Any other duties as required and/or directed by Manager
KEY POSITION CRITERIA:
要求：
- 2-3 years’ experience in customer focused roles within real-estate, tourism, education and or travel industries in sales positions.
2-3年房地产、旅游、教育客服相关工作或旅游销售工作经验
- Good computer skills including previous experience using MS Word, Excel, Outlook
使用电脑的能力包括office和Outlook
- Strong communication and influencing skills
沟通技巧及影响力
- A positive, professional manner with the ability to represent the department at internal meetings, dealing with key relationships from all levels within the organization
能在内部会议中代表部门与公司不同层级的人员高效、专业沟通
- Ability to efficiently multi-task which includes excellent organizational and time management skills
能处理多任务工作，良好的组织能力和时间管控能力
- Positive thinking and not afraid of challenges, never give up, never complain about difficulties but more willing to resolve problems.
面对困难积极的思考，并愿意解决问题，不害怕挑战，不轻言放弃，不抱怨。
- Confident, flexible with the ability to work in a fast paced and changing environment
自信且灵活，能在快节奏和变化的环境中工作
- Flexibility in working schedule – ability to work weekends, public holidays, evenings as required
- Efficiently respond to inbound Member servicing calls within a timely manner
- Efficiently respond to inbound WeChat Member servicing platform within a three-hour turnaround
- Efficiently respond to Member Servicing inbox – China within a three-hour turnaround
- CWA new member report
- IHC Private new member report
- Japan new member report
- Re-sale Private new member report
- MS activity daily report
- Member online booking report, make reservations for members and send confirmation.
– Reservation report. Send arrival / departure SMS to members according to the report.
- MS activity monthly report
-Courier service for new member pack, gifts, and internal needs.
-Assist MS Specialists / Team Leader / Manager with their tasks.
- Any other duties as required and/or directed by Manager
KEY POSITION CRITERIA:
要求：
- 2-3 years’ experience in customer focused roles within real-estate, tourism, education and or travel industries in sales positions.
2-3年房地产、旅游、教育客服相关工作或旅游销售工作经验
- Good computer skills including previous experience using MS Word, Excel, Outlook
使用电脑的能力包括office和Outlook
- Strong communication and influencing skills
沟通技巧及影响力
- A positive, professional manner with the ability to represent the department at internal meetings, dealing with key relationships from all levels within the organization
能在内部会议中代表部门与公司不同层级的人员高效、专业沟通
- Ability to efficiently multi-task which includes excellent organizational and time management skills
能处理多任务工作，良好的组织能力和时间管控能力
- Positive thinking and not afraid of challenges, never give up, never complain about difficulties but more willing to resolve problems.
面对困难积极的思考，并愿意解决问题，不害怕挑战，不轻言放弃，不抱怨。
- Confident, flexible with the ability to work in a fast paced and changing environment
自信且灵活，能在快节奏和变化的环境中工作
- Flexibility in working schedule – ability to work weekends, public holidays, evenings as required
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.