Put the World on Vacation

At Travel + Leisure Co. our mission is simple: to put the world on vacation. We turn vacation inspiration into exceptional travel experiences through nearly 20 of the world’s leading travel brands under Wyndham Destinations, Panorama, and Travel + Leisure Co. Together we’re shaping the future of the travel industry by creating new possibilities for vacationers. That’s part of what makes our work fun and interesting. Every day is a chance to learn something new and influence the global business. 

PURPOSE STATEMENT

This is a role for a hands-on technical Networks Operations Engineer with practical experience and expertise and is responsible for the operational health, and functions pertinent to industry standards for high volume and highly available business critical datacentres, applications and infrastructure. The purpose of this role includes support for all data and network devices and infrastructure including voice integration services and service provider / vendor relationships, including contractual and maintenance documentation.

The role encompasses participation in production deployments including upgrades, capacity planning, backup strategies, and software/hardware integration planning and execution. This includes maintenance, enhancements, upgrades and tuning across multiple functional environments located within the Travel + Leisure Data Centres. As Travel and Leisure’s systems are geographically segmented, partnerships with global and regional constituents and various outsourced vendors will be relevant to this position. 

This role will also have responsibility for the datacentres as they pertain to this role.  The role will serve as level 1 and/or 2 incidents support and will be required to be part of a 24x7 callout rotation for incidents, and so some aspects of the role will require work outside or normal business hours.  

MAIN RESPONSIBILITIES

• Supporting networks and VOIP infrastructure/devices and applications that maintains the operational integrity of Travel and Leisure’s systems/technologies located in Travel + Leisure’s European and Middle East data centres on a 24x7 basis.  

• Perform daily tasks within the scope of the role including but not limited to, health checks, routine maintenance, review patch/maintenance levels on operating systems and physical devices, update and create documentation and proactively support the infrastructure in production and non-production environments. 

• This position also interfaces with 3rd party managed services, as well as other in-house IT teams to support Travel + Leisure e-commerce, corporate call centre, proprietary and COTs systems and applications, including problem, incident and change management.

• Responsible to provide level 1 & 2 problem and incident response support for the enterprise production and non-production environments and for systems within the scope of the Technical Services infrastructure, which includes domestic and global infrastructure components/systems as applicable.   This includes on-call support activities and weekend/after hours as required and will be expected to work diligently to ensure issues are resolved and/or escalated.

• Assist IT personnel in a consulting capacity in order to ensure issues resolution and project success and will be expected to provide accurate estimates and work diligently to meet project timelines. This includes assisting all team members (at any location including offshore).  

• Continuously improve knowledge base by internally generated research and development initiatives. This includes cross-training team members when required, participating in initial product release and adherence to document standards and practices.

• Engage with internal business customers as well as external business partners in solution development scenarios in line with corporate standards and practices. 

• The role will assist as required in all projects phases for in-scope tasks and assisting in developing processes, standards, and guidelines and attends projects and team meetings, maintains project timesheets and provides status reports.

• This role works in a highly integrated environment where teamwork, communication, and trust are critical to success

• This role requires a great deal of adherence to published guidelines and project timetables, where the ability to self-prioritise support, maintenance and scheduled project work   

• The ability to multi-task is critical as there are frequent disruptions to planned daily activities due to the global nature of Travel + Leisure.

• From time-to-time this role will be asked to run small projects or components of projects and ensure success. In other situations, this person will serve as an individual contributor within a broader project team.

SKILLS/KNOWLEDGE

MINIMUM

• Minimum 5 years IT experience in a mid-size to large environment

• Track record of working on multiple projects within a programme of work 

• Good Working knowledge of local and wide area networks (LAN/WAN), SD-WAN, SIP, VOIP, telecommunications and data communications; standard operating systems, software packages, and software utilities; and documentation maintenance  for local and distributed environments

• Experienced in the implementation of network related projects – including cabling, device set up and service provider management.

• Proven skills in vendor engagement and service relationship. 

• Expert in on-going support of networks connectivity & technical problem resolution for internal as well as external business partners

• Maintain network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendors

• Flexibility to travel in the UK and Europe and to global locations as required

• Excellent communication skills, both written and verbal

• Results-oriented, multi-tasking and able to deliver in a fast-paced environment

• Ability to follow documented processes, and maintains run books, security and support documentation

• The ability to learn quickly, work autonomously and make sound decisions

• Excellent customer service, communication and technical documentation skills

• ITIL (change management, incident management, configuration management, availability management)

DESIRABLE

• Virtualisation technologies

• Experience in e-commerce, call centre, support of proprietary and COTS applications

TECHNICAL SKILLS

MINIMUM

• Excellent and proven skills in Networking and VOIP technologies including but not limited to routers, switches, firewalls and security devices supporting a variety of protocols and spanning multiple datacentres and geographic locations

  • Checkpoint Firewall administration

  • Cisco routing and switching

  • Cisco ASA and VPN

  • Cisco Meraki switches and Access Points

  • Cisco SD-WAN vEdge

  • Knowledge of Quality of Service & SIP

  • Knowledge of Network and Out of Band management solutions

  • Knowledge of Management tools and configuration management

  • Experience in building and deployment including assisting in project related deployments through non production and production environments

• Experience working with Developers and Engineering / Architecture teams in delivering enterprise solutions. 

• Administered standards, controls, procedures and documentation (i.e. SOX, PII & PCI). 

• Experience in documenting systems for support, maintenance, processing, reporting and Audit purposes

• High availability concepts and technologies

• Understanding of Infrastructure, Middle tier applications and Data Architecture /Integration concepts, methods, and strategies.

• Operational experience in security standards and processing, as well as hardening methodologies, supporting documentation and upholding access controls

DESIRABLE

• Experience working in multiple-site, multiple vendor team environment and with an off-shore team presence

• Experience in supporting end user work from home model

• Experience with Avaya Unified Communication solutions on virtualized environments

• Knowledge of Linux and scripting technologies

QUALIFICATIONS

Essential

• Network Operations Training or equivalent  experience in stated technologies

• Educated to GCSE level or equivalent experience

• CCNA or equivalent experience

Desirable

• Project Management Skills – Foundation level or equivalent project experience

KEY DIMENSIONS (RCI Business Competencies)

Customer Obsession: With an intense focus on our customers, we will do what is in our power to establish and maintain effective relationships and gain their trust and respect.  We will cultivate strategic customer relationships and gain their trust and respect.

Decision Velocity: We will be driven by our decision velocity as we get great work accomplished and achieve the right results.

Transparency: We will convey an image and behave in a manner that is open and transparent. This will happen by supporting our organisation's vision, strategic pillars, values and core competencies and demonstrating the qualities, traits, and demeanour that best supports transparency.

Empowerment:  We will be empowered and accountable around the work we do and in support of Wyndham Destinations (the culture, vision, strategic pillars, values and core competencies). We will get things done and be able to shift swiftly and effectively in support of our organization.

A Place for Everyone

Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.