We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

PRINCIPAL RESPONSIBILITIES (Include but not limited to:)

• Management of Member lounge located at Club Wyndham Sea Pearl, Phuket

• Concierge to Club Members promoting/booking lifestyle offers around Phuket

• Engagement strategies including planning of Owner events through Sales initiatives

• Educate owners on products & services available to drive up the conversion of products & services across their ownership over both Club Wyndham South Pacific & Club Wyndham Asia

• Assisting Club Wyndham South Pacific with arrival information and facilitating guest enquiries.

• Respond to emails assisting owners with their enquiries including but not limited to; reservation information, confirmations/cancellations or amendments, and additional details. 

• Schedule and maintain owner education sessions, whilst increasing attendance to maximize sales opportunities.  

• Providing professional and compliant advice to owner enquiries; aiming to provide an end-to-end service face to face interaction or written communication.

• Assist in the resolution of customer queries by ensuring professional advice is provided to customers in relation to their enquiries and handling escalated customer complaints.

• Maintaining the appropriate administration relating to travel & accommodation enquiries.

• Taking responsibility for the accuracy of owners’ reservations activity and responsibility for the collection of monies due and refunds.

• Actively participating in group meetings and cross-training programs that assist other departmental roles including inventory, allocations, sales and resort operations.

• Adhere to all policies and procedures relating to Workplace Health and Safety ensuring the safety of yourself and all other people who may be effected by your conduct in the workplace.

• Display a service with HEART! to all internal and external parties. 

• Display innovation through inspiring, creating and improving processes and products. 

• Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.

• Display leadership values by ensuring effective communication and respecting your peers and managers.  Support others within the team and empower each other wherever possible. 

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.