Manager, Data Intelligence
-
2F-1 Business Center 9, Philexcel Business Park, Clark Freeport Zone, Pampanga, Philippines, 2023
-
3 Phillip Street, #08-03/04, Singapore, Central Singapore, 048692
-
Servicio al cliente - General
We Put the World on Vacation
At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
POSITION REPORTS TO:
SVP Marketing and Communications, Asia Pacific
POSITIONS REPORTING TO THIS POSITION:
Senior Data Coordinator Data Coordinators
KEY RELATIONSHIPS:
- Marketing Operations
- Marketing Partnerships
- IT
- Sales Operations
- Digital Marketing
- Legal & Compliance
- Executive team
External
- Web alliance partners
- Data and insights partners
- SaaS platform partners
- Government Agencies (ACMA)
- Data cleansing providers
PRIMARY OBJECTIVES:
To actively contribute to the company vision of putting the world on vacation by overseeing the operational activities of the Data Intelligence team responsible for the collection, review, retention and use of marketing data and leadership, training and development of the team.
Operations:
- Developing and managing business intelligence solutions for the organisation
- Build, develop and manage an engaged Data Intelligence team.
- Provide regular coaching, mentoring and feedback to the team to ensure continued development and identify training and development needs
- Establish service quality standards based on internal customer requirements
- Review processes and procedures to ensure quality service is s provided
- Manage and maintain existing data management systems and manage future data intelligence system needs
- Liaise with the Marketing Team for effective optimisation of data
- Execute campaigns as required including telemarketing, direct mail, email and on-line campaigns
- Communicate effectively with stakeholders to meet customer data requirements and delivery needs, maintaining high standards of data quality
- Ensure that direct reports are aware of and adhere to internal and external policies and regulatory requirements based on jurisdictional requirements
- Adapt to changes and develop new ideas for improving methods of operation (where appropriate)
- Maintain 100% compliance against the Do Not Call Act and equivalent requirements in other jurisdictions
- Manage spend of lead cost within budget
- Adhere to all policies and procedures relating to Workplace Health and Safety ensuring the safety of yourself and all other people who may be affected by your conduct in the workplace
- Display CARE to all internal and external parties
- Display innovation through inspiring, creating and improving processes and products
- Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise
- Display leadership values by ensuring effective communication and respecting your peers and managers.
- Support others within the team and empower each other wherever possible
KEY POSITION CRITERIA:
- High level of IT and data analysis related qualifications
- Strong administrative background with proven capabilities using data intelligence systems at a high level with experience in Salesforce and Merlin, desirable
- Experience in data management for marketing, sales or financial services industries an advantage
- Experience managing a team including remote reports
- Excellent written and verbal communication skills including the ability to build relationships with key stakeholders across all levels of the business
- Proven ability to implement alternative methods to achieve goals in the face of obstacles whilst maintaining 100% regulatory compliance
- Ability to meet tight reporting deadlines without compromising quality
- Ability to manage multiple tasks and be able to think laterally when problem solving
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.