We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

POSITION REPORTS TO:
General Manager, Resort Manager or Hotel Manager

POSITIONS REPORTING TO THIS POSITION:

• Front Office Duty Manager
• Guest Experience Host
• Resort Generalist
• Front Office Supervisor

KEY RELATIONSHIPS:

• Maintenance Manager
• Housekeeping Manager
• Food & Beverage Manager
• Owner Services

PRIMARY OBJECTIVES:
At Travel + Leisure Co., our vision is to put the World on Vacation. In your position as the Front Office Manager, you will be responsible for ensuring the efficient day-to-day operation of the resort. This position interacts with owners and guests, all resort departments, the community, the corporate office, and on-site sales as necessary. Assists with all resort-related paperwork and assumes the role of manager in the General Manager’s absence.

Our Values are the HEART of Travel + Leisure, the beliefs of our global team that define what we recognize as important, meaningful, and right:

• Hospitality – treating everyone like family
• Engagement – delivering our promise
• Accountability – owning our impact
• Respect – considering others in every interaction
• Teamwork – succeeding together

PRINCIPAL RESPONSIBILITIES: (Include but not limited to:)

• Assist Department Managers with motivating and inspiring our team
• Drive the Guest Experience Host program onsite to deliver the budgeted sales guest flow and penetration rates
• Direct and promote a good working relationship between the various resort departments encouraging teamwork
• Assist Department Managers in recruitment, hiring, and training of all staff, to assure adequate staffing levels at all times, within the budget guidelines
• Assist Department Managers with establishing ongoing training programs
• Assist the Resort Manager with the planning, implementing, and monitoring of policy and procedure
• Help Department Managers maintain a safe resort environment for owners, guests, and staff
• Regularly complete resort paperwork in a timely, accurate manner
• Direct and coordinate schedules with projected workflow, within budget
• Develop and implement a budget and business plan
• Direct all departments and have an understanding of the departments' daily operations
• Maintain a good working relationship with suppliers
• Lead by example for staff in areas of appearance, performance, and professional conduct
• Successfully interact with Management, other Managers, and colleagues
• Conduct oneself in a professional manner at all times and within the guidelines set by State and Federal laws and company policies
• Be familiar with and ensure staff adhere to legislative obligations/requirements and company occupational health and safety policies and procedures
• Report any unsafe practices, incidents, or accidents on the appropriate forms to the OH&S Consultant immediately
• Employees must ensure they comply with T+L’s OH&S Policy, procedures, and any reasonable instruction given by T+L
• Employees must not willfully place at risk the health and safety of themselves or any other persons in the workplace and not willfully or recklessly interfere with or misuse anything provided for health and safety
• Assume the role of General Manager in their absence
• Display Hospitality with HEART to all internal and external parties
• Display innovation through inspiring, creating, and improving processes and products
• Show integrity in all aspects of the position by doing the right thing, taking responsibility, and delivering on the promise
• Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible
• Perform other duties as reasonably requested within your skill and capacity as directed by your manager

KEY POSITION CRITERIA:

• Proven management abilities
• Availability and flexibility to meet with clients to ensure highest standards are met and maintained within reason, this may include working weekend shifts and public holidays
• Demonstrated experience in motivating, inspiring, training, coaching, and disciplining employees
• Ability to lead the team by example, displaying appropriate conduct and dress
• Excellent communication skills (both written and verbal)
• Ability to successfully screen employment candidates and conduct interviews
• Ability to coordinate schedules with projected workflow, within budget
• Intermediate knowledge of Microsoft Word applications including Excel and Word
• Proven ability to recognize and solve problems in the workplace
• Ability to multitask and work productively in a fast-paced, changing environment
• Solid understanding of occupational health and safety policies and procedures
• At least three years of experience in resort Hospitality management
• At least five years in a customer service role
• Valid driver’s license

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.