We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

POSITION REPORTS TO:

SVP Property Developent and Resort Operations

POSITIONS REPORTING TO THIS POSITION:

Area Managers

Resort Managers

KEY RELATIONSHIPS:

General Manager – Special Projects; Resort Operations

Owner Marketing & Loyalty

Group Sales & Marketing Manager (Non Club Resorts)

Internal departments

Executive Team

PRIMARY OBJECTIVES:

To manage the WorldMark South Pacific Club Resort operations and nominated hybrid resort operations in a

professional and profitable manner and in doing so provide a high level of owner and guest satisfaction.

PRINCIPAL RESPONSIBILITIES: (Include but not limited to:)

• Oversee the strategic and operational management of the Resorts.
• Prepare budgets and ongoing financial management of the Resort Operations ensuring costs are contained within budget and rental and incremental income maximized.
• Monitor financial performance of each resort, identify and address areas of concern. In conjunction with the GM-Special Projects, implement policies and procedures and monitor compliance with same, to ensure the efficient management of and high service levels at the Resorts.
• Ensure Resorts operate in compliance with the Club’s constitution and Rules and Guidelines.
• Working with Resort Development to bring on line new resorts and apartments acquisitons
• FF&E reserve planning and ongoing Refurbishment of the Resorts/Apartments to maintain high standards.
• Ensure that we maximize occupancy in inventory. In conjunction with the GM – Special Projects, Resort Operations, implement and maintain new benefits and product enhancement for owners as determined by the SVP Resort Operations.
• Oversee the operations ensuring that the rental business is operating at an acceptable profit.
• Liase with the executive team and other departments to achieve the common goals of Wyndham Vacation Resorts Asia Pacific and its subsidaries
• Oversee other aspects of the business, including but not limited to Body Corporates for managed resorts
• Work with Sales to create initiatives that generate new leads to enhance our sales process and drives an increase in upgrade revenue within the WorldMark environment
• Other duties that may be reasonabily requested from time to time

KEY POSITION CRITERIA:

• Bachelors degree or relevant qualification
• Minimum 5 years day to day operational experience in the resort hospitality industry and 3 or more years working with Body Corporate/ Strata Community Scheme Associations a Managing Agent and/or Board Member.

• Substantial experience in running multiple resorts/hotels and a track record of achieving set financial targets in challenging times.
• Familiarity with all aspects of resort and property management, including body corporate/ stratamanagement law, Industrial Relations regulations, Work place health & safety regulations, etc.
• Employees must ensure they comply with WVRAP’s OH&S Policy, procedures and any reasonable instruction given by WVRAP.
• Employees must not wilfully place at risk the health and safety of themselves or any other persons in the workplace and to not wilfully or recklessly interfere with or misuse anything provided for health and safety.
• Ability to work with and interpret Body Corporate/Strata Community Scheme governing documents, budgets, financial statements, statistical reports and legal/contractual documentation.
• Ability to work productively in a fast paced, heavy growth and changing environment.
• Ability to respond to common inquiries and complaints from owners, regulatory agencies, or members of the business/resort community.
• Skilled in leadership, team building and mentoring, negotiating, problem solving, short and long-term planning.
• Ability to effectively present information to Executive Committee, public groups, employees, and Board of Directors.
• Willingness to travel interstate and internationally frequently
• Willingness to be available on call 24 x 7.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.