We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Key Responsibilities:

• Contact delinquent members via phone, email, and messages to follow up on outstanding payment.

• Maintain accurate records of collection activities and customer interactions in the system.

• Negotiate repayment terms in line with company policies and financial regulations.

• Investigate and resolve payment discrepancies or disputes in coordination with the billing and customer service teams.

• Provide regular reports and updates on collection progress to team leader.

• High volume inbound and outbound calls to negotiate and service and/or collect on portfolio accounts

• Maintain outstanding customer service, maximizing customer satisfaction and mitigating complaints and escalations

• Provide accurate and well-informed information and advice to customers on all products, services and accounts.

• Maximum recovery of arrears to ensure that arrears remain within agreed targets

• Working to a solution with all customers

• Make sound descisions and recommendations based on appropriate assessment of customer’s ability and willingness to pay which encompasses all legislative; policy and procedural guidelines.

• Implement most appropriate course of action for resolution of delinquency or irregular accounts in a timely manner

• Maintain accurate and up to date records of actioning, events and account maintenance of the collections and servicing systems ensuring that customer confidentiality is maintained at all times.

• Initiate follow up on all accounts in order to ensure payment plans are fulfilled.

• Comply with all legasative and regulatory requirements including keeping up to date with all training and testing.

Qualifications and Requirements:

• Fluency in English (verbal and written) is essential.

• 1–3 years in collections, credit control, or a related customer service role.

• Strong communication and negotiation skills.

• Good understanding of collection practices and financial terminology.

• Ability to remain calm and professional under pressure.

• Excellent time management and self-motivation and management skills

• Flexible, adaptable with ability to work in a fast-paced environment.

• Ability to negotiate, be patient, persevere and show empathy to our customers

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.