Contact Centre Agent (Jap/Eng)
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2F-1 Business Center 9, Philexcel Business Park, Clark Freeport Zone, Pampanga, Philippines, 2023
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Servicio al cliente - General
We Put the World on Vacation
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
How You’ll Shine
You’ll represent Travel + Leisure at the very first point of contact—turning curiosity into confidence and interest into unforgettable travel experiences.
- Engage prospective guests through inbound and outbound calls to present Mini Vacation packages with warmth, clarity, and confidence, securing qualified reservations.
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Drive conversion across all touchpoints (phone, email, social inquiries), using approved lead sources and following defined qualification criteria.
- Ensure bookings are accurate, compliant, and correctly routed, clearly explaining cancellation, modification, and eligibility policies.
- Deliver consistently high‑quality, responsible customer experiences, reflecting our global brand standards and “Count on Me!” service philosophy.
- Maintain strong command of internal systems and processes to execute reservations accurately, efficiently, and ethically.
- Meet performance expectations through punctual attendance, schedule adherence, and productivity discipline.
- Contribute to a respectful, collaborative team culture while acting with integrity, accountability, and professionalism in every interaction.
- Support continuous improvement by sharing ideas to enhance guest experience, processes, and product offerings.
What You’ll Bring
This role is best suited for candidates who thrive in structured, performance‑driven environments and take pride in professional communication.
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Native‑level Japanese fluency, including confident use of advanced honorific and telephone etiquette (essential).
- A polished, credible phone presence with the ability to guide conversations, handle objections, and inspire trust.
- Comfort working toward clear activity and booking targets in a fast‑paced environment.
- Strong attention to detail and the ability to learn and accurately follow scripts, systems, and compliance requirements.
- High personal standards for customer service, ethics, and follow‑through.
- Focus, resilience, and time‑management skills to maintain performance over extended periods.
- A positive, motivated mindset and the ability to build strong working relationships within a team setting.
- Tele‑sales or reservation experience is an advantage, but coachability, discipline, and professionalism matter most.
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.