We Put the World on Vacation

At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

POSITION REPORTS TO:

Manager - Consumer Finance or their Delegate

POSITIONS REPORTING TO THIS POSITION:

N/A

KEY RELATIONSHIPS:

Finance – Developer & Club

Customer Care

Owner Services

Sales and Sales Administration teams

Legal & Compliance

Consumer Finance Asia Clubs

Member Services – Asia Clubs

PRIMARY OBJECTIVES:

To actively contribute to the company vision of putting the world on vacation by managing and overseeing the day to day collections for finance and levies as well as the contract processing, underwriting, portfolio management, and cash management as required.

This includes administrative duties and customer communication as well as assisting in developing strategies to minimise collection portfolio loss, designing and administering collection processes, policies, and procedures.

PRINCIPAL RESPONSIBILITIES: (Include but not limited to:)

• Regularly review the status of all accounts receivable including collections to ensure that accounts receivable maintains high currency rates
• Maintain accurate and up to date records of actions, events and account maintenance of the collections and servicing systems ensuring that customer confidentiality is maintained at all times.
• Undertaking and overseeing credit worthiness checks and risk analysis in the department
• Ensure timely processing of all applications and contracts
• Ensure timely processing of all cancellations of contracts including refund processing
• Cash application and batching using multiple internal and banking systems and currencies
• Account reconciliation
• Review daily postings to ensure correct application of monies
• Management of the month end process ensuring all aspects are considered and able to prepare, execute, review and analyse month end results including key drivers, trends and KPI's
• Ensure the robustness and integrity of data provided
• Ensure all audit requirements are met
• Maintain a thorough understanding of and comply with company/department policies and procedures, Club guidelines, regulations, Contract documents and relevant legislation  
• Maintain complete understanding and efficient use of various systems used by the company
• Oversee training on system processes and procedures
• Manage department correspondence documents including the maintenance of standard operating procedures, policies and the collection delivery engine
• Planning ahead for work to be done, ensuring the completion of daily/weekly tasks
• Ensuring daily workflow and timelines are achieved with accuracy

• Ensure all communication with customers is of high quality and service
• Take responsibility of escalated issues/complaints for internal and external customers

• Adhere to all policies and procedures relating to Workplace Health and Safety ensuring the safety of yourself and all other people who may be effected by your conduct in the workplace

• Display a Count On Me! Service to all internal and external parties. 
• Display innovation through inspiring, creating and improving processes and products. 
• Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise
• Display leadership values by ensuring effective communication and respecting your peers and managers. 
• Support others within the team and empower each other wherever possible

• Translate business document content from English into Japanese and vice versa.
• All other reasonable duties as requested or required for time to time

KEY POSITION CRITERIA:

• Experience in the Collections/Accounts Receivable
• Experience in Lending industry
• First-rate problem solving and negotiation skills, with experience in complaints management and conflict resolution.
• Excellent time management, multitasking and organizational skills with the ability to delegate appropriately
• Bilingual in both Japanese and English
• Self-motivated with demonstrated commitment to outstanding customer service
• Ability to work autonomously in a fast paced environment as well as within a team across many business units
• Excellent communication and interpersonal skills
• Flexibility, with a willingness to undertake a wide variety of tasks in a fast paced 
  environment
• Commitment to continuous improvement strategies and attention to detail
• Strong reconciliation and investigative skills
• Ability to embrace growth and changing environment, actively supporting process improvement principles

• Strong leadership with a positive demeanour to motivate staff and promote a positive team environment
• Intermediate knowledge of Microsoft Office programs, including Access, Excel, Word & Outlook
• Familiarity with a variety of collection concepts, practices, and procedures as well as cash application systems

• Solid understanding & experience in financial services industry
• Experience in transactions which give rise to credit risk
• An understanding of the regulatory credit risk framework as applicable

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.