Collections Representative

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Go Where Opportunity Is Everywhere

At Travel + Leisure Co, every day is an adventure where drive meets opportunity. Wherever you want to take your career, let’s get there together.

We are seeking strong customer-focused individuals to join our team as Collections Representatives!

How You’ll Shine

• Soft collections expertise: Influence customers toward win-win resolutions by negotiating and collecting past-due balances through inbound and outbound calls.

• Analytical problem-solving: Negotiate payment plans, ask discovery questions, and analyze situations to determine the best compliant course of action.

• Goal orientation: Thrive in a competitive, performance-driven environment.

• Active listening: Understand customer needs, evaluate options, and quickly offer alternatives.

• Professional demeanor: Maintain composure and positivity while engaging with owners.

• Communication mastery: Excel in telephone and interpersonal communication to succeed in a call center environment.

• Self-motivation: Work independently with accountability and discipline.
   

            Key Business Deliverables

• Deliver owner-centric service with superior communication skills to resolve delinquency respectfully and effectively.

• Manage delinquent accounts across portfolios by building rapport, gaining trust, and identifying root causes.

• Provide financial solutions aligned with owner needs, reinforcing the value of ownership and encouraging engagement.
  
  Core Responsibilities

• Outbound and inbound calls to negotiate and resolve delinquent accounts.

• Rapport building through empathy, professionalism, and active listening.

• Solution-based service that reduces complaints and escalations.

• Provide accurate guidance on products, services, payment options, and ownership benefits.

• Focus on curing delinquency while preserving owner relationships and meeting performance targets.

• Assess financial circumstances and recommend sustainable solutions within compliance guidelines.

• Reinforce ownership value by educating owners on benefits and encouraging usage.

• Maintain accurate records of account actions and commitments.

• Comply with all regulatory requirements and complete required training.

• Contribute to team meetings and continuous improvement initiatives.

• Achieve KPIs related to delinquency cure, recovery, compliance, and owner experience.

How You’ll Be Rewarded

Build your career with a value-driven organization that promotes continual growth and development for its people. Some of our many benefits include:

• Comprehensive benefits package, including health insurance and retirement plans

• Professional development funding

• Discounted hotel stays across Australia, Fiji, Philippines, and New Zealand

• Subsidized private health cover upon hire|
   

What You’ll Bring

• At least 1 year of contact center or related experience

• Confidence in asking for payments, securing commitments, and overcoming objections with empathy and compliance.

• Strong negotiation, listening, and rapport-building skills.

• Ability to assess owner needs and align solutions for delinquency resolution.

• Experience in collections, customer service, sales, or call center environments.

• Knowledge of, or willingness to learn, applicable regulations and laws.

• Excellent time management, self-motivation, and adaptability in a fast-paced environment.

• Flexibility to work overtime when required.

• Intermediate Microsoft Office skills.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.